Hannah Denson
Clarksville,TN
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. The ability to receive information fast and adapt to what's going on around me. Memorization is a huge part in how I operate in my day to day due to a high volume of customers in the restaurant and/or at a specific table.
Overview
7
7
years of professional experience
Work History
Head Server
Kori Fusion Sushi And Chinese
2022.08 - Current
- Trained new staff on restaurant operations and policies to strengthen performance.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
- Trained staff members on use of POS system.
- Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
Shift Manager
Arbys
2017.05 - 2022.01
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Excelled in every store position and regularly backed up front-line staff.
- Tracked receipts, employee hours, and inventory movements.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Education
GED -
Adult Education
Clarksville, TN05.2023
No Degree -
Rossview High School
Clarksville, TN05.2019
Skills
- Upselling Techniques
- Menu Memorization
- Service Prioritization
- Adaptability and good listening skills
- Empathetic and logical
- Punctual
- Fun personality and good communiation skills
Timeline
Head Server
Kori Fusion Sushi And Chinese
2022.08 - Current
Shift Manager
Arbys
2017.05 - 2022.01
GED -
Adult Education
No Degree -
Rossview High School
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