Summary
Work History
Education
Skills
Languages
Timeline
Generic

Jose Villalba

Miami

Summary

Hardworking Head Server experienced in leading teams to deliver high-quality service. Professional in explaining the menu to customers and upselling desserts and specialty drinks. Known for creating excellent service environments, creative floor leader, detailed organizer of service operations with versatility under stressful circumstances.

Work History

Head Server

Cvi.Che 105
12.2018 - 09.2023
  • Providing information to costumers to help food and beverage selections.
  • Presenting choices in a prompt and efficient manner and maintaining dining ambiance with an enthusiastic attitude.
  • Trained new staff on restaurant operations and policies to strengthen performance.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.

Event Assistant

Combs Enterprises
Los Angeles, CA
2017.09 - 2018.01
  • Skilled at working independently and collaboratively in a team environment.

Production Assistant

NBC Universal Studios
04.2016 - 12.2016
  • Assisted director and producers with planning and completing of footage.
  • Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
  • Supported current production needs by moving items between equipment, conveyors, and staging areas.
  • Completed wide range of tasks in diverse filming areas to support operations.
  • Communicated with other crew members via walkie-talkies to coordinate production activities.
  • Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
  • Inspected equipment to verify performance and functionality, managing wear and tear.


Assistant Manager

Ocean Blue Hostel
Miami Beach, FL
08.2016 - 08.2016
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Education

Bachelor's - Law

Universidad Catolica
Peru

Skills

  • Upselling Techniques
  • High-Volume Dining
  • Wine Service
  • Wine Pairings
  • Service Prioritization
  • Order Accuracy
  • Relationship Management
  • Multitasking Skills
  • Assignment Delegation
  • Safe Food Handling
  • Increasing Sales

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Head Server

Cvi.Che 105
12.2018 - 09.2023

Event Assistant

Combs Enterprises
2017.09 - 2018.01

Assistant Manager

Ocean Blue Hostel
08.2016 - 08.2016

Production Assistant

NBC Universal Studios
04.2016 - 12.2016

Bachelor's - Law

Universidad Catolica
Jose Villalba