Hannah DePaola
Lehigh Acres,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Case Manager
The Center for Progress and Excellence
11.2023 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Customer Logistics Analyst
Alta Resources
10.2022 - 10.2023
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Conducted thorough data analysis, providing valuable insights for strategic decision-making in logistics operations.
- Improved supply chain efficiency by analyzing and optimizing logistics processes.
- Collaborated with cross-functional teams, driving continuous improvement in logistics operations.
- Tracked orders and notified customers of status or potential delays.
- Coordinated resolution of issues with warehouses, sales brokers and carriers.
Customer Servcie Manager
The Fresh Market
10.2020 - 10.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Created and reviewed invoices to confirm accuracy.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Education
Bachelor of Arts - Psychology
Florida Gulf Coast University
Fort Myers, FL12.2023
Associate of Arts - General Studies
Florida SouthWestern State College
Fort Myers, FL05.2020
Skills
- Problem-Solving
- Case Management and Tracking
- Organization and Multitasking
- Documentation And Reporting
- MS Office
- Data Entry and Analysis
- Customer Relations
- Shipping, receiving, and warehousing
- Teamwork and Collaboration
Timeline
Case Manager
The Center for Progress and Excellence
11.2023 - Current
Customer Logistics Analyst
Alta Resources
10.2022 - 10.2023
Customer Servcie Manager
The Fresh Market
10.2020 - 10.2022
Bachelor of Arts - Psychology
Florida Gulf Coast University
Associate of Arts - General Studies
Florida SouthWestern State College
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