Hannah Dill
Mount Gilead,OH
Summary
Attentive assistant store manager offering several years working in retail sales industry. Focused and enthusiastic demeanor with strong background building successful teams. Proven track record for creating positive working and shopping environments.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Duckworth enterprises LLC
Columbus, Ohio
09.2015 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
Leasing Consultant
Amc Llc Apartment Management Consultants
4664 Kenny Road Columbus Ohio 43220
11.2024 - Current
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Greeted clients, showed apartments, and prepared leases.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Collected rent and tracked resident payments and information in computer system.
- Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Enhanced community atmosphere by planning and executing engaging resident events.
- Collaborated with team members to consistently provide a seamless leasing experience for all clients.
- Distributed and followed up on tenant renewal notices.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Maintained organized files on all current and past tenants, allowing for efficient retrieval of information when needed.
- Boosted property revenue by skillfully negotiating lease terms and rent increases.
- Improved overall property appearance by coordinating regular inspections and suggesting necessary improvements.
- Leveraged social media platforms to market properties, reaching wider audience of potential tenants.
- Developed marketing materials to highlight property features, differentiating from competitors.
Education
High School Diploma -
Westerville-South High School
Westerville, OH05-2016
Skills
- Store Organization
- Business Development
- Stock management
- Department Oversight
- Staff Management
- Customer Relations
- Inventory counting
- Cash auditing
- Customer experience
- Operations
- Staff Supervision
- Incident Reports
- POS systems operations
- Employee Scheduling
- Inventory Control
- Customer Service
- Hiring and Training
- Store Opening and Closing
- Customer Service and Engagement
Education and Training
Westerville, OH
Timeline
Leasing Consultant
Amc Llc Apartment Management Consultants
11.2024 - Current
Assistant Store Manager
Duckworth enterprises LLC
09.2015 - Current
High School Diploma -
Westerville-South High School