Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Dilley

Baxter,MN

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience

Work History

Patient Access Representative

Essentia Health
07.2022 - Current
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Trained new staff on hospital processes and procedures.
  • Contacted patients on annual renewal dates to offer assistance.
  • Verified patient insurance eligibility and entered patient information into system.
  • Greeted and assisted patients with check-in procedures.
  • Provided excellent customer service to patients and medical staff.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Facilitated communication between patients and various departments and staff.
  • Responded to inquiries by directing calls to appropriate personnel.

ER Registration Clerk

CRMC
04.2018 - 07.2022
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Registered and verified patient records before triage with most up-to-date information.
  • Processed medical insurance claims and payments.
  • Worked effectively in fast-paced environments
  • Worked flexible hours across night, weekend and holiday shifts
  • Self-motivated, with a strong sense of personal responsibility

Adult Day Assistant

Cummings Treasure Time Adult Day Center
04.2018 - 12.2021
  • Used patience, skill and various behavior modification techniques to maintain order and safety.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Assisted patients with self-administered medications.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Recorded status and duties completed in logbooks for management.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.

Resident Assistant

Meeker Manor Rehabilitation Center
06.2015 - 08.2018
  • Attended, participated, and contributed to monthly staff meetings addressing resident needs.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Furthered skills by actively taking part in employee training and taking classes to improve skills.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Escorted residents to community activities and games and encouraged participation.
  • Delivered and served meals and provided other dining needs.
  • Assisted over 60 elderly, convalescents and disabled residents with daily living activities in residential care facilities.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.

Education

High School Diploma -

Atwater-Cosmos-Grove City Secondary
Grove City, MN
05.2017

Skills

  • Customer Satisfaction
  • Hospital Security
  • Patient Contact
  • Paging Systems
  • Verbal and Written Communication
  • Insurance Billing
  • Money Handling
  • Patient Health Information Access
  • Referral Coordination
  • Phone and Email Etiquette
  • Multi-Line Telephone Systems
  • Patient Rights
  • Word Processing
  • Punctual and Hardworking
  • 50 WPM Typing Speed

Timeline

Patient Access Representative

Essentia Health
07.2022 - Current

ER Registration Clerk

CRMC
04.2018 - 07.2022

Adult Day Assistant

Cummings Treasure Time Adult Day Center
04.2018 - 12.2021

Resident Assistant

Meeker Manor Rehabilitation Center
06.2015 - 08.2018

High School Diploma -

Atwater-Cosmos-Grove City Secondary

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