Hannah Doss
New York,NY
Summary
Interpersonally dynamic individual who enjoys working closely with clients, adept at creating positive experiences for each guest in order to build loyalty and develop long-lasting relationships. Balancing big-picture values with day-to-day minutiae and providing distinguished customer service in high-stress situations.
Overview
3
3
years of professional experience
Work History
Guest Services Coordinator-Dining Room
A Bar A Ranch
05.2022 - 09.2023
- Delivered exceptional fine dining experience by providing personalized guests interactions, including in-depth menu knowledge and tableside service, ensuring high levels of satisfaction
- Coordinated with culinary team to address guest inquiries and special requests with professionalism and creativity, and to ensure timely delivery of dishes maintaining high food quality standard
- Maintained detailed records of guest preferences, enabling tailored services during return visits
- Served as a knowledgeable resource for guests seeking recommendations on local attractions or activities, enhancing their overall stay experience.
Administrative Assistant Intern
Doster Construction LLC
06.2021 - 08.2021
- Managed the front desk serving as an initial point of contact for clients, vendors, and employees, working efficiently while directing inquiries to appropriate departments
- Maintained meticulous records, managed office supplies, and facilitated smooth office operations by assisting with tasks such as data entry, document preparation, and scheduling weekly meetings
- Acted as a pivotal communication link between clients, internal teams, and external stakeholders, ensuring inquiries and needs were met promptly thorough
Executive Assistant
Deep South Freight
05.2020 - 08.2020
- Delivered administrative support, organizing various spaces in the office with keen attention to detail, and aided in the redesign of their physical data system
- Improved upon client relations by finding more personalized yearly gifts to express gratitude, implemented similar concept with employees to demonstrate gratitude
Education
Bachelor of Science - Psychology
Sewanee :The University of The South
Sewanee, TN05.2023
Episcopal High School
Alexandria, VASkills
- Staff Training
- Strong communication skills
- Exceptional customer service
- Detail-oriented
- Interpersonal skills
- Patience and empathy
- Time management
- Problem-solving abilities
- Administrative Support
- Advanced MS Office Suite
- Research
- Scheduling
Timeline
Guest Services Coordinator-Dining Room
A Bar A Ranch
05.2022 - 09.2023
Administrative Assistant Intern
Doster Construction LLC
06.2021 - 08.2021
Executive Assistant
Deep South Freight
05.2020 - 08.2020
Bachelor of Science - Psychology
Sewanee :The University of The South
Episcopal High School
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