- Avid Reader
- Enjoy participating in running for overall physical and mental well-being
- Drawing and Painting
- Road Trips
Hannah Duncan
Dacula,Georgia
Summary
I'm a motivated undergraduate student studying Biology, currently working part-time as a server in a busy restaurant. This job has taught me a lot about providing great customer service and managing multiple tasks at once, especially during peak hours. I enjoy working with a diverse team and love connecting with customers to make sure they have a positive experience. I’m adaptable and quick on my feet, always ready to handle any challenges that come my way. My experiences have helped me develop strong communication skills that I believe will be valuable in my future career.
Overview
5
5
years of professional experience
Work History
Server
Local Republic
10.2019 - Current
- Provided attentive service during high-volume periods to guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Addressed customer complaints or concerns professionally, ensuring a quick resolution.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Restaurant Hostess
Local Republic
10.2019 - Current
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Adapted to various dining room configurations during private events or seasonal changes, maximizing available space for optimal guest flow.
Food Runner
Local Republic
10.2019 - Current
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Assisted servers in attending to guests' needs, ensuring a smooth service flow during peak hours.
- Addressed customer complaints and inquiries to verify satisfaction.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
Shift Lead
Local Republic
10.2019 - Current
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Education
Bachelor of Science - Biology
Georgia Gwinnett College
Lawrenceville, GA12-2025
High School Diploma -
Archer High School
Lawrenceville, GA05-2021
Skills
- Strong Work Ethic
- Organization skills
- Time Management
- Problem-Solving
- Adaptable and Flexible
- Effective Communication
- Attention to Detail
- Punctual
- Leadership
- Analytical
Interests
Timeline
Server
Local Republic
10.2019 - Current
Restaurant Hostess
Local Republic
10.2019 - Current
Food Runner
Local Republic
10.2019 - Current
Shift Lead
Local Republic
10.2019 - Current
Bachelor of Science - Biology
Georgia Gwinnett College
High School Diploma -
Archer High School