Hannah English
North Prince George,VA
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Holiday Inn Express
01.2024 - Current
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Prepared informative materials about local attractions or amenities upon request from guests ensuring memorable stays at the establishment.
- Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
Life Guard
Battlefield Park Swim & Racquet Club
05.2020 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Provided friendly customer service to guests and addressed concerns.
- Responded to patron incidents in professional and timely manner.
Education
Associates of Nursing - Nursing
Bryant And Stratton College
Midlothian, VA08.2025
Associate Degree in Nursing - Associates of Nursing
Prince George Highschool
Prince George Highschool06.2023
Skills
- Punctual and Reliable
- Telephone Etiquette
- Time Management
- Great Communication Skills
- Organized
Languages
Spanish
Elementary
Timeline
Front Desk Receptionist
Holiday Inn Express
01.2024 - Current
Life Guard
Battlefield Park Swim & Racquet Club
05.2020 - Current
Associates of Nursing - Nursing
Bryant And Stratton College
Associate Degree in Nursing - Associates of Nursing
Prince George Highschool
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