Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hannah English

Brandon,MS

Summary

Assistant Officer recognized for ability to provide backup for primary officer and deliver consistency and continuity of operations. Manage and direct programs assigned while carrying out supervision and investigatory processes. Proven ability to provide technical support to expedite programs and resolve problems.

Overview

6
6
years of professional experience

Work History

Lending Branch Manager

Renasant Bank
06.2023 - Current
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.

Mortgage Loan Processor

First Commercial Bank
06.2021 - 10.2022
  • Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
  • Prepared file for final clear-to-close by branch management.

Mortgage Loan Officer Assistant

First Commercial Bank
06.2021 - 10.2022
  • Documented borrower's information in loan processing system and resolved any discrepancies.
  • Supported loan processing by compiling applicant documentation such as credit reports, employment verifications and financial history paperwork.
  • Assisted with timely loan closing and funding activities with efficient management of task checklists.
  • Prepared professional business correspondence on behalf of loan officer to obtain information and facilitate processing steps.

Mortgage Loan Processor

Renasant Bank
10.2020 - 06.2021
  • Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes.
  • Set up and completed loan submission packages.
  • Coordinated closing process with attorneys, title companies and government clerks.
  • Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Evaluated approvals against established bank and government lending standards.
  • Reviewed financial statements and contacted institutions and customers to clarify details.
  • Consulted with outside vendors to identify and resolve loan closing issues.
  • Filed completed loan applications with underwriting and made approval or denial recommendations.
  • Verified credit histories, personal references and employment backgrounds for each applicant.
  • Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
  • Produced and submitted completed loan packages to title and escrow professionals.
  • Assessed customer account histories to determine previous compliance with payment plans and loan terms.
  • Reviewed and validated details of loan applications and closing documentation.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Upheld complete confidentiality of all submitted information according to release guidelines.

Mortgage Loan Officer Assistant

Renasant Bank, Jackson Metropolitan Area
10.2020 - 06.2021
  • Perform a general evaluation of an application (financial documents, mortgage type etc.).
  • Assist clients in choosing the most appropriate mortgage.
  • Gather all important data from client (assets, debts etc.).
  • Verify information and references by contacting the right sources.
  • Correct mistakes and investigate inconsistencies.
  • Act as point of contact between loan officers, underwriters and clients.
  • Verify file are within Federal Guidelines and abide by policies.
  • Conduct a final review of the file before closing.
  • Coordinated with realtors and title companies to identify discrepancies and update different teams on processing progress.
  • Documented borrower's information in loan processing system and resolved any discrepancies.
  • Cultivated productive relationships with clients, realtors and title/escrow officers to increase profits and expand customer base.
  • Worked with Loan Officer to create application profile in system and review key information at various stages within process.
  • Assisted with timely loan closing and funding activities with efficient management of task checklists.
  • Prepared professional business correspondence on behalf of loan officer to obtain information and facilitate processing steps.
  • Maintained referral pipeline by reaching out regularly to real estate agents, referral partners and past clients.
  • Supported loan processing by compiling applicant documentation such as credit reports, employment verifications and financial history paperwork.
  • Set up files using loan officer checklist and submitted on-time to [Job title]s for processing.
  • Monitored key dates to obtain information by deadlines.
  • Communicated with customers daily to request information and complete paperwork.
  • Assessed loan compliance to meet mortgage lending laws and regulations.
  • Successfully closed average of [Number] loans per month.
  • Developed and maintained relationships with local real estate agents.
  • Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
  • Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.

Private Client Lending Assistant

Renasant Bank
11.2019 - 10.2020
  • Work with Market President, Commercial, Consumer, and Private Client Lenders to collect financial and related data in order to determine the general credit worthiness of prospects and customers and determine the merits of the specific loan request.
  • Retain product knowledge.
  • Process In-House Portfolio Mortgages from the time of application.
  • Assist customers with general loan related questions.
  • Process documents received for each file, verifying the accuracy and completeness of each document.
  • Provide disclosures when necessary.
  • Order credit reports, business entity searches and GEO codes/census tracking and title work or any documents needed for loan processing.
  • Order and review appraisals.
  • Order and review environmental reports.
  • Track documents including hazard insurance, flood insurance, vehicle titles, UCC filings, financial statements and title policies.
  • Establish, maintain and update files, databases, records.
  • Handle customer loan signings when necessary.
  • Coordination of loans with escrow companies, customers and other lenders.
  • Prepare fund request documents for wiring funds to closing.
  • Process draw requests on lines of credit and on real estate construction loan files.
  • Prepares loan renewal and extension requests.
  • Process loan cancellations/denials and adverse action letters.
  • Remain current on government regulations related to lending and internal policies.
  • Assist in other tasks and projects as assigned.
  • Monitor new developments in lending, compliance with loan policies and compliance with appropriate regulations.
  • Prepare the loan submission form, addendums and other components of the loan submission package for both new and maturing loans.
  • Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
  • Explained very technical financial information to applicants in easy to understand language.

Supervising Head Teller

Renasant Bank
04.2018 - 11.2019
  • Supervisor of the Tellers.
  • Responsibility to correct and direct the daily work flow behind the teller line.
  • Performs quarterly assessments and surprise cash counts.
  • Ability to work with money transactions with high degree of accuracy.
  • Demonstrates accounting skills.
  • Excellent telephone and communication skills.
  • Handles inquiries with exceptional service as well as interact with internal lines of business.
  • Balances atm, teller, and vault drawers daily.
  • Able to open consumer and business accounts.
  • Helps effectively support loan officers develop retail mortgage loans.
  • Performs other duties as assigned.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

High School Diploma -

Northwest Rankin High School
Flowood, MS
05.2016

Skills

  • Risk management assessments
  • Loans
  • Business Development
  • Credit
  • Practiced at FHA loan process
  • Computer skills
  • Microsoft Office
  • Interpersonal Communication
  • Excellent work ethic
  • Planning and Coordination
  • Responsible
  • Commercial Real Estate
  • Product Knowledge
  • Government Lending
  • Branch Operations Management
  • Customer Relationships
  • Team Supervision
  • Relationship building and management

Timeline

Lending Branch Manager

Renasant Bank
06.2023 - Current

Mortgage Loan Processor

First Commercial Bank
06.2021 - 10.2022

Mortgage Loan Officer Assistant

First Commercial Bank
06.2021 - 10.2022

Mortgage Loan Processor

Renasant Bank
10.2020 - 06.2021

Mortgage Loan Officer Assistant

Renasant Bank, Jackson Metropolitan Area
10.2020 - 06.2021

Private Client Lending Assistant

Renasant Bank
11.2019 - 10.2020

Supervising Head Teller

Renasant Bank
04.2018 - 11.2019

High School Diploma -

Northwest Rankin High School
Hannah English