Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Hannah Evenson

Mankato,MN

Summary

Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Patient Support Coordinator

Mankato Clinic
11.2022 - Current
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing cancellations.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.

Server/Bartender

Thunder Bar and Restaurant
04.2021 - 09.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Direct Support Professional

REM Heartland
06.2018 - 04.2021
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track individual's achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.

Education

Maple River Senior High School
Mapleton, MN
06-2017

Skills

  • Customer service
  • Insurance coverage verification
  • Patient contact
  • HIPAA compliance
  • Medical terminology
  • Appointment scheduling
  • Documentation and recordkeeping
  • Verbal and written communication
  • Multitasking and organization
  • Phone and email etiquette

Certification

BLS Certification

Timeline

Patient Support Coordinator

Mankato Clinic
11.2022 - Current

Server/Bartender

Thunder Bar and Restaurant
04.2021 - 09.2022

Direct Support Professional

REM Heartland
06.2018 - 04.2021

Maple River Senior High School

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Hannah Evenson