Hannah Fennell
Charleston,SC
Summary
Guest-focused candidate eager to put communication and interpersonal skills into practice. Has experience with hospitality, phone inquiries, scheduling and payments. Trainable and committed to creating inviting and hospitable environment.
Overview
3
3
years of professional experience
Work History
Barista
Vivi Bubble Tea
01.2023 - Current
- Pleasantly interacted with customers during hectic periods to promote positive environment.
- Trained new employees, sharing knowledge and expertise of teas and merchandise.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Racquet Club Pro Shop Attendant
Fripp Island Hospitality
08.2021 - Current
- Took phone calls to book court times and managed instructors' lesson schedules.
- Answered questions pertaining to Racquet Club operations.
- Performed general shop upkeep duties by cleaning surfaces, restocking displays, vacuuming, and folding towels.
- Operated cash register and POS to accept cash, credit card, membership account charges, and gift card payments.
- Maintained full knowledge of tennis tournaments and event schedules to answer questions pertaining to weekly events.
- Fostered meaningful relationships with club members and guests on Fripp Island.
Server
The Upper Crust
06.2021 - Current
- Served food and beverages promptly with careful attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Formed and maintained relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Sales Associate
Grayco Hardware And Home
11.2020 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Bachelor of Science - Biology
College of Charleston
Charleston, SC05.2026
High School Diploma -
Beaufort High School
Beaufort, SC05.2022
Skills
- Billing and Payment Processing
- Exceptional Customer Service
- Performance Improvement
- Hospitality and Professionalism
- Phone Inquiries
- Menu Memorization
Timeline
Barista
Vivi Bubble Tea
01.2023 - Current
Racquet Club Pro Shop Attendant
Fripp Island Hospitality
08.2021 - Current
Server
The Upper Crust
06.2021 - Current
Sales Associate
Grayco Hardware And Home
11.2020 - 08.2021
Bachelor of Science - Biology
College of Charleston
High School Diploma -
Beaufort High School
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