Hannah Flynn
Brooklyn
Summary
Experienced Manager with strength in delivering high and consistent standards of customer service. Demonstrates strong skills in evaluating employee performance, providing training and guidance to leverage customer satisfaction, whether that is hands on running events or working behind the scenes. Brings natural flair for hospitality and other sectors of the work force. With years of practical experience and dedicated work ethic. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Seasonal Server
Pete's Tavern
Manhattan
11.2025 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Processed orders accurately and efficiently using point-of-sale systems.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to ensure timely food delivery to guests.
- Handled guest inquiries and resolved concerns promptly and professionally.
- Supported special events by setting up tables and coordinating service flow.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Assistant Restaurant Manager
Bijou, Rathgar
Dublin
08.2024 - 10.2025
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Optimized profits by controlling food, beverage, and labor costs daily.
- Led a team of 20 staff members, providing training and development to enhance service delivery and customer satisfaction.
- Developed marketing strategies to promote the restaurant, including social media campaigns, and local advertising, to increase visibility.
- Organized and executed catering for special events, tailoring services to meet diverse client requirements, and exceed expectations.
- Implemented a reservation system to optimize seating capacity and reduce wait times during peak hours, enhancing overall efficiency.
Bar and Floor Supervisor
The Harcourt Group
Dublin
08.2023 - 08.2024
- After a year of working on the bar and floor with the Harcourt Group, I was promoted to senior staff and then to bar and floor supervisor.
- Coordinated events and bookings, liaising with clients to tailor services for weddings, parties, and corporate functions.
- Trained new employees in customer service excellence, product knowledge, and operational procedures to ensure consistency.
- Directed staff in daily work assignments to help each achieve goals and uphold restaurant reputation.
- Dealt with bar tabs and events for large companies such as Google, KPMG, and Revolut.
- Balanced registers nightly, recorded any discrepancies for management and completed nightly bank deposits.
- Implemented health and safety protocols, conducting regular checks to comply with legislation and safeguard patrons.
Hostess, Floor and Bar Staff
The Harcourt Group
Dublin
05.2021 - 08.2023
- Managed reservation system efficiently, accommodating guest requests and maximising dining room occupancy.
- Handled telephone enquiries professionally, providing accurate information regarding operating hours, services, and booking procedures.
- Coordinated with kitchen and floor staff to facilitate seamless service and address any guest concerns promptly.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Assisted in opening and closing duties, including cleaning tasks and preparing the dining area for service.
- Assisted with stock counting, ordering and replenishing.
- Successfully managed high-volume shifts, serving up to 2,000 customers without compromising service quality.
- Trained new staff on bar operations, cocktail preparation, and customer service standards.
Front of House Team Member
Dlr Mill Theatre
12.2016 - 04.2020
- Provided warm, friendly welcome to visitors, maintaining an excellent first impression.
- Greeted guests upon arrival, offering immediate assistance and providing a welcoming atmosphere.
- Maintained a clean front and back of house area, alongside the auditorium, and bar.
- Remained visible in area to provide guests with accessibility and immediate assistance during course of event.
- Managed ticket verification at entry points, efficiently handling digital and physical tickets to minimise queues.
- Assisted disabled guests to exact seating location to help with mobility and ease comfort.
- Provided directions and escorted patrons to assigned seats using flashlights to offer warm welcome.
Education
Bachelor of Arts - Classical Studies and History
University College Dublin
Ireland09-2024
Leaving Certificate - High School
Stratford College
Rathgar, Dublin 05-2020
Skills
- Food safety
- Cost control
- Team leadership
- Marketing strategy
- Staff training
- Event coordination
- Calm under pressure
- MS Office
- Booking systems, eg Open table
- Project planning and coordination
- Effective communication
References
- Leigh Kenny, Manager at The Harcourt Group, 353 (085) 104 6034
- John Fitzmaurice, GM at Bijou Catering, 353 (086) 324 0690
Hobbies and Interests
- Running
- Weightlifting
- Triathlons
- Music and Film
Certification
- Drivers License
- Manual Handling
- Dublin Marathon 2024
- Dublin Half Marathon 2024
Timeline
Seasonal Server
Pete's Tavern
11.2025 - Current
Assistant Restaurant Manager
Bijou, Rathgar
08.2024 - 10.2025
Bar and Floor Supervisor
The Harcourt Group
08.2023 - 08.2024
Hostess, Floor and Bar Staff
The Harcourt Group
05.2021 - 08.2023
Front of House Team Member
Dlr Mill Theatre
12.2016 - 04.2020
Bachelor of Arts - Classical Studies and History
University College Dublin
Leaving Certificate - High School
Stratford College