Hannah Fournier
CAVA
Palm Bay,FL
1
Certification
2027
years of professional experience
Directed teams in dynamic hospitality environments, emphasizing effective communication and leadership strategies. Championed initiatives to elevate guest satisfaction and facilitate team diversity management. Pursued opportunities in new domains, leveraging expertise in customer service and team leadership. Cultivated a results-oriented professional culture, demonstrating strong business acumen and organizational skills, including budget oversight and strategic planning.
Work History
Assistant General Manager
1 Year 7 Months- Trained new team members on company policies and procedures to maintain consistent guest experience standards.
- Resolved guest complaints promptly, demonstrating exceptional problem-solving skills and commitment to customer satisfaction.
- Coordinated daily operations to enhance team efficiency and workflow effectiveness.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Managed scheduling processes to enhance team productivity.
General Manager
- Lead daily restaurant operations while ensuring excellent guest service, food quality, cleanliness, and brand standards.
- Hire, train, coach, and schedule team members to maintain a high-performing staff.
- Manage sales, labor, food costs, inventory, and profitability to meet business goals.
- Ensure compliance with food safety, health regulations, cash handling, and company policies.
- Analyze performance metrics, resolve guest concerns, and drive operational improvements.
Education
High School Diploma
Skills
Championed sales initiatives by implementing upselling strategies.
Fostered exceptional communication to strengthen guest interactions.
Optimized time management practices to enhance productivity.
Executed problem-solving strategies to address challenges efficiently.
Led teamwork efforts to cultivate a collaborative environment.
Employed multitasking abilities to manage diverse responsibilities effectively.
Implemented organizational strategies to improve operational flow.
Directed interviewing and hiring processes to attract top talent.
Conducted comprehensive staff training programs to elevate service standards.
Managed food service operations to optimize performance and quality.
Certification
State Food Safety Certification valid through: 11/23/2030
Timeline
Assistant General Manager
CAVA
01.2025 - CurrentRead More
General Manager
DYNE Hospitality Group
2022 - 01.2025Read More
Flagler Palm Coast Highschool
High School Diploma
Read More