Acquiring a part time job while I finish my degree. Experienced with customer service and problem-solving in fast-paced environment. Utilizes effective communication and active listening to address customer concerns and needs promptly. I take pride in the hard work that I deliver to an establishment and that is evident throughout my work history.
Hi, I’m
Hannah Fry
Pontiac,IL
Summary
Overview
9
years of professional experience
Work History
Family Eye Care of Lockport
Optician
12.2020 - 08.2024
Job overview
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
- Verified and updated patient records promptly to guarantee accurate prescription information.
MyEyeDr
Optometric Technician
07.2017 - 11.2020
Job overview
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
- Facilitated smooth communication between patients and optometrists, acting as a liaison for any concerns or questions.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Performed ocular health assessments to aid optometrists in identifying potential eye-related conditions early on.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
- Reduced wait times for patients by efficiently preparing examination rooms before appointments commenced.
Dunkin' Donuts
Crew Member
01.2016 - 07.2017
Job overview
- Took orders, prepared meals, drinks, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Became familiar with products to answer questions and make suggestions.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
Education
Illinois State UniversityNormal, IL
Bachelor of Arts from Game Design
05-2026
University Overview
Joliet Junior CollegeJoliet, IL
Associate of Applied Science from Game Design
05-2024
University Overview
Certificate in Game Design and Development
Graduated with Honors
3.4 GPA
Plainfield East High SchoolPlainfield, IL
High School Diploma
05-2016
University Overview
Skills
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Excellent communication
- Organizational skills
- Adaptability and flexibility
- Professionalism
Timeline
Optician
Family Eye Care of Lockport
12.2020 - 08.2024
Optometric Technician
MyEyeDr
07.2017 - 11.2020
Crew Member
Dunkin' Donuts
01.2016 - 07.2017
Illinois State University
Bachelor of Arts from Game Design
Joliet Junior College
Associate of Applied Science from Game Design
Plainfield East High School
High School Diploma
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