Hannah Fulton
Converse,TX
Summary
I am seeking a full time certified pharmacy technician job where helping patients is a top priority. Efficient Senior Certified Pharmacy Technician with extensive knowledge of insurance protocols, medical terminology and HIPAA guidelines. Collaborates well with pharmacists to support pharmacy functions. Interacts with customers in professional and diplomatic fashion with focus on accuracy and satisfaction. Driven Pharmacy Technician with 11 years of experience and success in working within fast-paced retail pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Certified Pharmacy Technician
Walgreens
06.2023 - Current
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
- Conducted regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Supported the development of junior pharmacy technicians through continuous training, mentorship, and performance evaluations.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Ensured compliance with federal and state regulations by maintaining meticulous documentation of controlled substances and adhering to strict safety protocols.
- Restocked automated medication dispensing equipment.
- Collaborated with pharmacists to review and verify prescriptions, ensuring accurate dosages, drug interactions, and possible allergies were considered before dispensing medications.
Pharmacy Operations Manager
Walgreens
04.2022 - 05.2023
- Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
- Improved pharmacy efficiency by streamlining operations and implementing new inventory management systems.
- Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
- Enhanced employee engagement and performance through regular feedback sessions, performance reviews, and professional development opportunities.
Certified Pharmacy Technician
Walgreens
05.2013 - 04.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Collected co-payments or full payments from customers.
- Counted, measured and compounded medications following standard procedures.
Education
Licensed Pharmacy Technician -
Everest College
Bremerton, WaHigh School Diploma -
Central Kitsap High School
Silverdale, WaSkills
- Strong understanding of pharmacy abbreviations
- Good people skills
- Strong attention to detail
- Knowledge of medical terms
- Problem-solving skills
- Immunization Administration
- Insurance Billing
- Pharmaceutical Calculations
- Medication Dispensing
- Drug Inventory Control
- Updating medication histories
- Manual and automated medication dispensing
- Data Entry
- Insurance processing
Certification
- Pharmacy Technician License, Tx state
- PTCB Certified
- HIPPA Certification
- HIV/AIDS Training
- CPR/First aid Certification (expired)
Hobbies and Interests
- Horseback riding
- Reading
- Recreational Soccer
Volunteer Experience
- Kau Kau Wagon - Volunteer, 2009-2010
- Newlife - Media Volunteer, 2011-2012
- People to People Student Ambassador - Alumni, 2012
- Corey’s Day on the Farm - Volunteer, 2014
Timeline
Senior Certified Pharmacy Technician
Walgreens
06.2023 - Current
Pharmacy Operations Manager
Walgreens
04.2022 - 05.2023
Certified Pharmacy Technician
Walgreens
05.2013 - 04.2022
Licensed Pharmacy Technician -
Everest College
High School Diploma -
Central Kitsap High School