Hannah Gallegos
Raymond
Summary
Compassionate Care Coordinator with background in patient advocacy and care management. Experience includes working with diverse patient populations, coordinating healthcare services, and ensuring efficient delivery of high-quality care. Strengths entail strong interpersonal skills for liaising between patients, healthcare providers, and insurance companies; and problem-solving abilities for addressing any issues or barriers to care. Previous roles involved improved patient satisfaction rates and streamlined care processes.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Housing Care Coordinator
Community Services Organization
Raymond
01.2023 - Current
- Coordinated services for individuals experiencing homelessness with complex behavioral health and SUD needs.
- Scheduled and facilitated appointments, provided case management, and advocated for client access to services.
- Maintained confidential client records and collaborated with multidisciplinary teams.
- Supported individuals in accessing Medicaid, SSI, housing vouchers, and mental health services.
In-Home Caregiver
Private Client / Home Health Agency
South Bend
11.2023 - 01.2025
- Provided personal care and daily living support to elderly and disabled clients.
- Monitored client health, managed medication schedules, and coordinated appointments.
- Built trusting relationships with clients and families; liaised with healthcare providers.
- Documented care plans and progress notes in compliance with protocols.
Education
GED -
GHC
Aberdeen, WASkills
- Patient communication
- Insurance verification & documentation
- Mental health & substance use sensitivity
- Confidentiality (HIPAA compliance)
- Multitasking in fast-paced settings
- Compassionate customer service
- Time management & organization
- Appointment scheduling
Certification
- HIPAA Training
- OSHA blood borne pathogens
- Professional phone etiquette
- Confidential documentation (HIPPA COMPLIANT)
Timeline
In-Home Caregiver
Private Client / Home Health Agency
11.2023 - 01.2025
Housing Care Coordinator
Community Services Organization
01.2023 - Current
GED -
GHC