Hannah Goen
Acworth
Summary
Dynamic professional with a strong background in customer relationship building and hospitality service expertise, honed at Terminus Roofing and Restoration. Proven ability to enhance client retention through effective communication and sales strategy development. Skilled in managing risk and utilizing CRM tools to optimize client interactions and satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Roof Advisor
Terminus Roofing and Restoration
11.2023 - Current
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
- Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
Waitress
Jd's On The Lake
05.2021 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Bachelor of Science - Integrated Health Science
Kennesaw State University
Kennesaw, GA12.2023
Skills
- Phone Inquiries
- Greeting and Escorting Guests
- Corrective Actions
- Hospitality Service Expertise
- Complaint Resolution
- Sales and marketing strategies
- Customer relationship building
- Sales strategy development
- Upselling and cross selling
- Lead prospecting
Certification
Certificate of Completion Student Mental Health and Suicide Preventation
Certificate of Georgia Leaders Coaching Certifcation
Timeline
Roof Advisor
Terminus Roofing and Restoration
11.2023 - Current
Waitress
Jd's On The Lake
05.2021 - Current
Bachelor of Science - Integrated Health Science
Kennesaw State University
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