Hannah Gonzales
Mercedes,TX
Summary
Dynamic Restaurant Manager with a proven track record at Whataburger Restaurants L&c, specializing in elevating customer satisfaction and loyalty through expert team management and efficient operational improvements. Skilled in staff scheduling and customer engagement, successfully fostering a high-quality dining experience. Achieved notable increase in feedback implementation, demonstrating exceptional adaptability and commitment to excellence.
Overview
5
5
years of professional experience
Work History
Restaurant Manager
Whataburger Restaurants L&c
10.2019 - 12.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Education
High School Diploma -
Skills
- Team management
- Customer engagement
- Staff management
- Point of sale (POS) system operation
- Passion for customer satisfaction
- Shift management
- Customer-oriented
- Organization and prioritization
- Complaint resolution
- Staff scheduling
- Food service background
- Customer loyalty
- Adaptable
- Performance improvement
- Pre-shift walk-through
- Order delivery practices
- Employee schedule management
- Menu pricing
- Take-out service
- Kitchen oversight
- Customer service best practices
- Full service restaurant background
Accomplishments
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
- Increased sales by Number% while reducing food costs by %, leading to a $Number net profit in the last two years.
- Documented and resolved Issue which led to Results.
- Supervised team of Number staff members.
Languages
Spanish
Native or Bilingual
Timeline
Restaurant Manager - Whataburger Restaurants L&c
10.2019 - 12.2024
Marque Learning Center - High School Diploma,
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