Hannah Gonzalez
Harlingen,TX
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, notably at HEB Grocery Store. Excelled in money handling and problem-solving, significantly exceeding performance targets. Demonstrates exceptional multitasking and communication skills, driving productivity and team success. Professional with strong background in quality assurance and accuracy, ready to excel in this role. Adaptable to shifting priorities with keen eye for detail and problem-solving skills. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
Work History
Checker
HEB Grocery Store
09.2022 - Current
- Aided in training new employees, sharing best practices for efficient job performance.
- Processed both cash and card purchases and returns.
- Assisted customers with bagging their purchases, providing swift and attentive service.
- Resolved customer complaints professionally, addressing concerns with empathy and finding appropriate solutions.
- Exceeded performance targets consistently, demonstrating strong multitasking abilities under pressure.
Trainer
Tropical Smoothie Cafe
03.2021 - 07.2022
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
Education
BBA - Marketing Management
The University of Texas Rio Grande Valley
Edinburg, TX12.2026
Skills
- Customer Service
- Money Handling
- Accuracy and Precision
- Active Listening
- Issue Resolution
- Teamwork and Collaboration
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent Communication
Additional Information
I have been with HEB for only 2 years, yet I have been able to get involved by volunteering at multiple events over the past year. As of February 2023 I participated in:
> Be a Buddy Not a Bully Rally at Travis Elementary
> Career Fair at Travis Elementary
> Career Fair at Harlingen High School South
> 5k Run with HEB in Edinburg
Timeline
Checker
HEB Grocery Store
09.2022 - Current
Trainer
Tropical Smoothie Cafe
03.2021 - 07.2022
BBA - Marketing Management
The University of Texas Rio Grande Valley
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