Hannah Graves
Kennesaw,GA
Summary
Dependable candidate successful providing fast, high-quality customer service to guests in all settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers and management.
Overview
6
6
years of professional experience
Work History
Server
Roux On Canton
08.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Assistant Manager
Spirited Boutiques
10.2020 - 11.2022
- Communicating information to staff and supervisors in a professional manner
- Communication with customers
- Gained business experience by handling financial operations of the business such as bookkeeping and cashier's duties
- Handled general customer complaints and mediated conflicts
- Interview and train new employees
- Organized working schedule for employees
- Prepare and consolidate weekly/monthly sales report
- Product ordering and receiving
- Led sales team in monthly sales contests
- Delegated tasks to employees and held them accountable for results
- Monitored inventory levels and placed orders as needed.
Team Lead
Smoothie King
11.2018 - 04.2022
- Handled products and equipment in accordance with safety and sanitary guidelines
- Performed serving, cleaning, and stocking duties
- Addressed all personal issues promptly and professionally
- Built long-term customer relationships and advised customers on purchases and promotions
- Assist customers by providing information and resolving any problems
- Checking daily cash accounts.
Education
Highschool degree -
Woodstock High School
Woodstock, Georgia05.2020
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Hospitality service expertise
- Sales Techniques
- Attention to Detail
- Teamwork and Collaboration
- Effective Communication
- Time Management
Emailaddress
hannahgravesn@gmail.com
Phonenumber
9282312708
Personal Information
- Date of Birth: 02/15/2002
- Nationality: White
Timeline
Server
Roux On Canton
08.2022 - Current
Assistant Manager
Spirited Boutiques
10.2020 - 11.2022
Team Lead
Smoothie King
11.2018 - 04.2022
Highschool degree -
Woodstock High School
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