Open To Work
Hannah Green
Ypsilanti
Summary
Results-driven professional skilled in administrative support, customer service, and human resources. Expertise in client relations, billing, collections, and recruitment within healthcare, insurance, and retail sectors. Strong communicator and organizer, adept at managing multiple priorities in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Private Caregiver
Private Caregiver
Canton
07.2025 - Current
- Administered medication and monitored health conditions to ensure well-being.
- Assisted with daily living activities and personal care to enhance quality of life.
- Supported clients with personal needs, including exercise, bathing, and grooming, to improve daily quality of life.
- Coordinated transportation for medical appointments and social activities to enhance client access and engagement.
- Organized and maintained clean, safe living environment to promote client comfort and well-being.
- Researched resources and services to optimize caregiving practices.
Head Office Assistant
Dan Slanec Heating & Cooling
Clinton Twp
02.2025 - 07.2025
- Coordinated office operations to streamline workflow and improve communication.
- Managed scheduling for service appointments and internal technician meetings.
- Maintained client records, ensuring up-to-date information in the company database.
- Managed customer inquiries via phone, email, and chat to resolve issues promptly.
- Oversaw accounts receivable processes, ensuring timely collections and accuracy.
- Administered loan processes from application to closing, ensuring client needs were met.
- Collaborated with underwriting teams to secure timely loan approvals and maintain compliance.
Nanny
Private Family
Sterling Heights
02.2024 - 03.2025
- Supervised three children during evening routines, ensuring safety and engagement.
- Coordinated weekend care with meal preparation and planned activities to enhance children's experience.
- Updated parents on children's well-being and activities, fostering trust and transparency.
- Traveled with family to ensure routines and supervision during trips.
- Performed household tasks, including cleaning and laundry, to assist with family needs.
- Balanced part-time nanny role alongside full-time positions at Titan National and Dr. Karolin Bakow’s dental office.
Receptionist Office Manager Trainee
Dr. Bakow Dental Office
Sterling Heights
07.2024 - 02.2025
- Answered incoming calls and managed patient appointment scheduling, rescheduling, and confirmations.
- Handled voicemails and responded to patient text messages promptly, facilitating clear and timely communication.
- Managed patient check-in and check-out processes, ensuring smooth and efficient flow throughout appointments.
- Coordinated with dental hygienists, dentists, and office staff to ensure efficient patient flow and reduce wait times.
- Managed patient records with accuracy and confidentiality, updating and verifying medical history to support effective patient care.
- Verified patient insurance coverage and collected payments before and after appointments, ensuring accurate and timely billing.
- Responded to patient inquiries regarding appointments, treatments, and insurance coverage.
- Held daily meetings with the dentist to review schedules, discuss tasks, and plan for the day’s patient care.
- Cleaned and sterilized dental rooms and equipment, ensuring compliance with infection control and safety standards.
CSR / Collections Specialist
Century Waste Management / Titan National
Troy
05.2019 - 06.2024
- Managed all administrative, customer service, and billing functions independently as the sole office employee at Century Waste Management for two years.
- Following the company’s acquisition by Titan National, I continued in a customer service role and was later promoted to Collections Specialist.
- Answered incoming calls, texts, and emails, including after-hours and weekend coverage, ensuring consistent client communication.
- Executed invoicing and payment tracking for accounts receivable, maintaining financial accuracy and supporting cash flow.
- Managed all company social media accounts, creating engaging content and promotions to boost brand visibility.
- Created and implemented promotional campaigns aligned with business goals.
- Created and distributed monthly newsletters to update customers on company news and enhance customer engagement.
- Collaborated closely with business owners to develop pricing strategies and optimize profitability.
- Conducted sales calls to generate leads and support revenue growth.
- Note: Titan National acquired Century Waste Management in 2023.
New Business CSR / Renewal Sales Specialist
William A. Bakow All State Agency
Shelby Twp
01.2019 - 05.2019
- Reviewed upcoming renewals for auto, home, renters, and other personal lines policies.
- Proactively contacted policyholders to communicate renewal terms, rate changes, and tailored coverage options.
- Reached out to existing customers via phone, email, or text to discuss renewal.
- Addressed any concerns or objections that may prevent a customer from renewing.
- Cross-sold or upsold opportunities during renewal conversations.
- Educated clients on bundling policies, highlighting potential cost savings and enhanced coverage.
- Monitored renewal success rates monthly, providing insights and trends to agency owner.
- Followed up with undecided or non-responsive customers regularly until the renewal deadline.
- Maintained a renewal success rate of 85% and above.
- Assisted producers in processing new auto, home, renters, or other personal insurance policies.
- Reviewed and processed applications, endorsements, and payments for accuracy and compliance.
- Followed up with clients on missing information or documents needed to finalize a policy.
- Analyzed policy details to identify opportunities for coverage improvements or discounts.
Customer Service Representative
Envision Insurance
Troy
09.2017 - 01.2019
- Answered customer questions about coverage, billing, required documents, and timelines.
- Answered incoming calls, provided information, and directed inquiries to appropriate agents to ensure timely assistance.
- Logged client interactions (calls, emails, texts) in agency management system to maintain accurate records and improve service continuity.
- Processed customer payments, including checks, accurately and efficiently across multiple carrier systems.
- Identified opportunities for additional coverage (umbrella, life, rental property, etc.) and referred them to assigned agent.
- Acted as the primary point of contact for agents, assisting with tasks as needed or completing assignments.
- Prioritized daily workload based on pending applications, deadlines, and agent needs.
- Submitted documentation to carriers and monitored for approval; flagged any issues or denials, and followed up to ensure timely processing.
- Ensured all documents were uploaded, properly filed, and compliant with state and carrier regulations.
- Verified underwriting guidelines for each carrier to ensure policy eligibility and accuracy.
HR Manager
Core Focus
Farmington Hills
02.2017 - 08.2017
- Reviewed and screened resumes to identify qualified candidates for door-to-door sales roles for Power Home Remodeling.
- Conducted initial phone interviews to assess candidate fit and interest.
- Coordinated scheduling of interviews with hiring managers and streamlined next steps in 3-step interview process.
- Facilitated communications among candidates, managers, and company owner throughout hiring process to ensure clarity and alignment.
- Extended offers and welcomed successful candidates to the team.
- Assisted with new hire onboarding, including completion of employment paperwork and coordination of training.
- Networked with recruiters and managers from other offices and states to share best practices and improve recruitment strategies.
- Monitored team size and performance metrics, including average monthly quotes submitted to Power Home Remodeling, to assess recruitment effectiveness.
Cashier
Lee’s Famous Recipe Chicken
Plymouth
06.2016 - 01.2017
- Greeted customers in a friendly and professional manner, ensuring a positive dining experience.
- Accurately processed customer orders at the register, handling cash, credit, and mobile payments.
- Answered questions about the menu, promotions, and daily specials.
- Ensured order accuracy and coordinated with kitchen staff to fulfill orders promptly.
- Resolved customer complaints with professionalism, enhancing overall customer satisfaction.
- Processed catering orders over the phone with accuracy, facilitating seamless communication with the kitchen.
- Closed the front of the store, including cleaning, balancing out the register and tips, and restocking.
Receptionist
Hair FX Studio
Canton
01.2016 - 07.2016
- Greeted clients warmly upon arrival, fostering a welcoming and enjoyable atmosphere.
- Answered phone calls and scheduled, confirmed, and modified appointments.
- Checked clients in and out, processed payments, and handled cash, credit, and tips accurately.
- Managed the salon’s stylist schedule to keep an organized schedule and minimize scheduling conflicts.
- Coordinated with stylists to effectively manage walk-ins and cancellations, ensuring smooth daily operations.
- Promoted salon services and specials to clients, enhancing their experience and encouraging repeat visits.
- Restocked retail products in salon, ensuring availability for stylists.
- Assisted with opening procedures, including preparing the salon for clients.
Education
Associate of Business Administration -
Macomb Community College
Macomb, MI12-2028
High School Diploma -
Canton Plymouth Educational Park
Plymouth, MI05-2016
Skills
Customer Service & Client Relations
Administrative Support
Office Operations & Management
Scheduling & Calendar Management
Recruitment & Onboarding
Billing & Collections
Insurance Verification & Processing
Account Management
Data Entry & Record Management
Conflict Resolution
Written & Verbal Communication
Organization & Time Management
Multitasking in Fast-Paced Environments
Problem Solving
Microsoft Office (Word, Excel, Outlook)
Confidentiality & Sensitive Information Handling
Remote Communication & Team Collaboration
Attention to Detail
Care Coordination
Household Management
Patient & Family Support
Digital File Management
CRM Software
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
RemoteSalary Range
$45000/yr - $200000/yrTimeline
Private Caregiver
Private Caregiver
07.2025 - Current
Head Office Assistant
Dan Slanec Heating & Cooling
02.2025 - 07.2025
Receptionist Office Manager Trainee
Dr. Bakow Dental Office
07.2024 - 02.2025
Nanny
Private Family
02.2024 - 03.2025
CSR / Collections Specialist
Century Waste Management / Titan National
05.2019 - 06.2024
New Business CSR / Renewal Sales Specialist
William A. Bakow All State Agency
01.2019 - 05.2019
Customer Service Representative
Envision Insurance
09.2017 - 01.2019
HR Manager
Core Focus
02.2017 - 08.2017
Cashier
Lee’s Famous Recipe Chicken
06.2016 - 01.2017
Receptionist
Hair FX Studio
01.2016 - 07.2016
Associate of Business Administration -
Macomb Community College
High School Diploma -
Canton Plymouth Educational Park