Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Griffin

Acworth,GA

Summary

Accomplished Customer Service Representative with a proven track record at FAMS, adept in complaint resolution and critical thinking. Leveraged active listening and problem-solving skills to enhance customer satisfaction and operational efficiency. Excelled in fast-paced environments, consistently achieving goals with exceptional attention to detail and a commitment to maintaining confidentiality.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

FAMS
Woodstock, GA
05.2023 - Current
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided top quality control and eliminated downtime to maximize revenue.

Scribe

Clinica Camellia
Memphis, TN
08.2022 - 04.2023
  • Maintained strict confidentiality of transcribed data according to HIPAA regulations and company policy.
  • Identified mistakes in reports, checking with doctors to obtain correct information.
  • Interpreted handwritten notes from clinicians into electronic format quickly and accurately.
  • Reviewed diagnostic and procedural terminology for consistency with acceptable medical nomenclature.

Certified Nursing Assistant

Wolfsons Children's Hospital
Jacksonville, FL
08.2021 - 10.2021
  • Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
  • Assisted patients with daily living activities, including bathing, dressing, and grooming.
  • Worked with cross-functional teams to achieve goals.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.

Education

High School Diploma -

North Paulding High School
Dallas, GA
05-2020

Skills

  • Complaint resolution
  • Customer relations
  • Hospitality and accommodation
  • Critical thinking
  • Time management
  • Punctuality and reliability
  • Medical terminology
  • Problem-solving
  • Active listening
  • De-escalation techniques

Timeline

Customer Service Representative

FAMS
05.2023 - Current

Scribe

Clinica Camellia
08.2022 - 04.2023

Certified Nursing Assistant

Wolfsons Children's Hospital
08.2021 - 10.2021

High School Diploma -

North Paulding High School

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