HANNAH GRIMES
Woodlawn,TN
Summary
Results-oriented Customer Service Representative with a proven track record of providing exceptional customer service. Skilled in effectively communicating with customers, resolving complex inquiries, and mentoring new team members. Proficient in using Microsoft Excel, Word, Teams, and Outlook to streamline daily tasks. Strong problem-solving abilities and a commitment to delivering customer service excellence. Hardworking professional with experience in office operations, administrative support, and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
CVS
Woodlawn, TN, USA
08.2022 - Current
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Responded to telephone inquiries and complaints following standard operating procedures
- Utilized problem-solving techniques to identify solutions for complex customer inquiries
- Assisted with training and mentoring new team members
- Investigated and researched issues to determine root causes and appropriate resolution methods
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
- Experience in a production environment
- Medical and pharmaceutical claim processing
- Used Microsoft Excel, Word, Teams, and Outlook to meet daily tasks
- Assisted in determining coverage and completed eligibility verification
- Identifying discrepancies in claims
Delivery Driver
Doordash
Clarksville TN
08.2020 - 10.2023
- Provided fast,secure and easy food delivery in the Clarksville and Nashville area
Customer Service Representative
TSYS
Columbus, GA, USA
05.2019 - 08.2020
- Processing payments, using Microsoft systems to communicate daily, member identification processes, daily inbound and outgoing calls
Education
Residential Health Care -
Columbus Technical Scool
Columbus, GAHigh School Diploma -
Chattahoochee Co High School
Cusseta, GA05.2017
Skills
- Task Prioritization
- Call Documentation
- Active Listening
- Organizational Skills
- Call center experience
- Computer Proficiency
- Problem-solving aptitude
- Technical Support
- Reading Comprehension
- Effective Communication
- Customer service excellence
- Inbound Call Management
- Dispute Resolution
- Order Processing
- Problem-solving abilities
- Account Updates
- Issue and Complaint Resolution
- Microsoft Office
- Confidentiality handling
Certification
Residential Health Care
Timeline
Customer Service Representative
CVS
08.2022 - Current
Delivery Driver
Doordash
08.2020 - 10.2023
Customer Service Representative
TSYS
05.2019 - 08.2020
Residential Health Care -
Columbus Technical Scool
High School Diploma -
Chattahoochee Co High School