Hannah Gutierrez
Miami,United States
Summary
Proven track record in enhancing client satisfaction and streamlining case management at Alex Hanna Law, leveraging exceptional scheduling/planning and client relations skills. Increased sales productivity at Crocs. Demonstrates meticulous attention to confidentiality and superior administrative support, contributing to significant improvements in operational efficiency.
Overview
3
3
years of professional experience
Work History
Criminal Case Manager
Alex Hanna Law
Miami, FL
07.2023 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Served as a first point of contact for clients providing updates on case statuses and addressing inquiries.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Delivered outstanding communication with both clients and lawyers to provide updates on a case.
- Scheduled appointments, hearings, and depositions, coordinating with attorneys, clients, and court personnel.
- Prepared and formatted legal documents, including briefs, pleadings, and motions.
- Monitored and maintained attorney calendars to ensure deadlines were met for court filing and case management.
Criminal Traffic Legal Assistant
Alex Hanna Law
Miami, FL
01.2023 - 07.2023
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
Sales Lead Manager
Crocs
Miami, FL
07.2022 - 11.2022
- Coached employees in successful selling methods and encouraged cross-selling for additional products and services.
- Managed a high-performing sales team, ensuring consistent achievement of targets and goals.
- Increased overall sales productivity by identifying bottlenecks in the sales process and implementing targeted solutions.
- Developed a streamlined sales process for improved efficiency and increased customer satisfaction.
Sales Associate
Crocs
Miami, FL
10.2021 - 07.2022
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Served as a first point of contact for clients providing updates on case statuses and addressing inquiries.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Delivered outstanding communication with both clients and lawyers to provide updates on a case.
- Scheduled appointments, hearings, and depositions, coordinating with attorneys, clients, and court personnel.
- Prepared and formatted legal documents, including briefs, pleadings, and motions.
- Monitored and maintained attorney calendars to ensure deadlines were met for court filing and case management.
Education
Associate Of Arts - Criminal Justice
Miami Dade College
Miami, FLSkills
- Scheduling/Planning
- Microsoft office / Excel
- Administrative support
- Client relations
- Notary public
- Task prioritization
- Exceptional telephone etiquette
- Client service and support
- Confidentiality
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Criminal Case Manager
Alex Hanna Law
07.2023 - Current
Criminal Traffic Legal Assistant
Alex Hanna Law
01.2023 - 07.2023
Sales Lead Manager
Crocs
07.2022 - 11.2022
Sales Associate
Crocs
10.2021 - 07.2022
Associate Of Arts - Criminal Justice
Miami Dade College