Hannah Gwiramwendo
Lake Wales,FL
Summary
Resourceful Operations Associate known for high productivity and efficient task completion. Possess specialized skills in process optimization, inventory management, and logistics coordination. Excel using communication, problem-solving, and teamwork to achieve operational excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Residential and Operations Manager
Robins Nest LLC
Sequim, Washington
10.2023 - 10.2025
- Residents, vendor management, and facility maintenance coordination.
- Health, safety, and compliance monitoring. Ability to identify hazards and escalate issues.
- Coordinate day-to-day residential or facility operations to ensure smooth functioning.
- Basic financial literacy (grocery and medical invoicing, budgeting, expense logging, transporting residents), use this information on spreadsheets, reports, dashboards, and inventory systems.
- Delegation and task oversight. Problem-solving and decision-making in a dynamic environment.
- Staff supervision, training, and performance monitoring, and reporting feedback to the COO.
- Scheduling, task coordination, and calendar management for the residents and staff.
- Familiarity with operational compliance and standard operating procedures.
- Serve as the primary point of contact for residents, power of attorney (POA) stakeholders, and other clients. Thereafter, facilitate move-ins and move-outs, onboarding, or service requests.
- Respond to emergencies, submit incident reports, and train/support risk management procedures and compliance audits.
- implement SOPs and ensure adherence.
Flight Coordinator
Airlink101®
Orlando, Florida
06.2022 - 09.2023
- Coordinated with other departments, such as maintenance and catering, to ensure all necessary preparations for flights were completed.
- Processed flight documents and ensured accuracy of passenger information.
- Ensured compliance with safety standards by conducting pre-flight inspections of aircrafts.
- Monitored flight schedules and arrival and departure times to ensure punctuality.
- Provided customer service to passengers; answered questions and addressed concerns.
- Organized post-flight activities such as refueling aircrafts, cleaning cabins and unloading luggage.
- Automated office operations, business group correspondence, acquisition record tracking and data communications.
- Assisted in preparation of operation plans and orders and organized visual and instrument flight plans.
- Supervised airfield operations, including arrivals, departures and fueling, identifying and addressing concerns promptly to maintain targets.
Certified Nursing Assistant
Walnut Creek
Macomb, Michigan
06.2021 - 05.2022
- Provided direct patient care, assisting with personal hygiene and daily living activities.
- Maintained a clean and safe environment by adhering to infection control protocols and safety standards.
- Documented patient care accurately in medical records to ensure continuity of care.
- Monitored and recorded patients' vital signs, noting any changes in condition.
- Assisted with mobility and physical activities to promote patient independence and recovery.
- Administered basic first aid and reported any emergencies to nursing staff promptly.
- Organized and participated in recreational activities to improve patient engagement.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Collaborated with nursing staff to develop personalized care plans for patients.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Distributed drinking water and nourishment to residents.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Supported non-ambulatory residents in range of motion exercises.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Collected specimens for testing purposes upon request from physicians or nurses.
- Administered medications as directed by registered nurse or physician.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Shaved and draped patients to prepare for surgery, treatment or examination.
Staffing Coordinator
Malindas Family
Macomb, MI
01.2020 - 05.2021
- Maintain detailed records of services provided to the client that include any progress or other changes in the health of the client.
- Take part in discussions about the client with the rest of the health care team, including the physician, nurse, and others, as needed to determine the best solutions for client care.
- Perform agreed-upon household duties for the client, including light cleaning, cooking, and laundry.
- Advise clients and families on alterations to the house or living environment for enhanced health, including nutrition, personal hygiene, and sanitary living conditions.
- Provide counseling and care to families of the clients during stressful times, including adjustment periods for new loved ones' deteriorating health.
- Documented resident records on daily flow sheets.
- Provided patients and families with emotional support.
- Exhibited compassionate care and communication with regard to issues of death and dying.
Drone Pilot
Prime Flight
Johannesburg, South Africa
01.2019 - 12.2019
- I flew a Piper 28-161, a Cessna 172N, and a Jabiru 480 to deliver my research items to the designated facilities.
- Safely used chemicals, and other cleaning equipment.
- I cleaned the aircraft's cockpit and replaced the headsets as instructed.
- Maintained, cleaned, and sanitized the interior of the aircraft.
- Accurately stocked aircraft inventory.
- Conducted security searches under seats and in compartments to locate misplaced or unauthorized items
- Experience with a variety of UAS platforms is a plus
- Experience with one or more of the following: ArduPilot, ArduPilot Mission Planner, MAVlink protocol, QGround Control, Mavlink, RFD Tools, Radio Telemetry, or DJI Go
- Familiarity with Google Earth, Google apps, and UAV piloting apps
- Experience with Radio Controlled airplanes or RC systems, in general, is a plus
- Excellent communication skills and ability to work in a team environment
- Ability to multitask in a fast-paced environment.
Veterinary Nurse Assistant
Bryanston Veterinary Hospital
Johanesburg, South Africa
02.2015 - 11.2018
- Scheduled and held office hours to provide one-on-one assistance.
- Assist veterinarians and vet technicians with lab work.
- Clean, sterilize, and maintain kennels, operating rooms, examining rooms, cages, and surgical equipment.
- Demonstrated excellent customer service by consistently providing friendly, helpful assistance to guests.
- Comfort and restrain pets during examinations and care.
- Provide first aid to pets in an emergency, stabilizing them until a doctor can take over.
- Assisting shoppers to find goods and products, processing cash and card payments.
- Handling customer complaints, answering queries from customers, and reporting discrepancies and problems to the supervisor.
- Giving advice and guidance on product selection to customers.
- Balancing cash registers with receipts.
- Dealing with customer refunds.
Education
Florida Certified Nursing Assistant -
Southern Technical Institute
Orlando06-2021
Pilot Training -
U-Fly Academy
Johannesburg10-2017
Natural Resources College
Lilongwe12-2011
Aviation Management -
Purdue Global University
Indianapolis, INCommercial Pilot Training -
Blue Line Aviation
Winter Haven, FLSkills
- Process management
- Workflow coordination
- Operational efficiency improvement
- Standard operating procedure (SOP) management
- Quality assurance/quality control
- strong orientation toward collaboration and capacity to drive work independently and think creatively
- meeting facilitation and documentation
Hobbies and Interests
Reading and cooking
Certification
Private Pilot License
Med Tech
Timeline
Residential and Operations Manager
Robins Nest LLC
10.2023 - 10.2025
Flight Coordinator
Airlink101®
06.2022 - 09.2023
Certified Nursing Assistant
Walnut Creek
06.2021 - 05.2022
Staffing Coordinator
Malindas Family
01.2020 - 05.2021
Drone Pilot
Prime Flight
01.2019 - 12.2019
Veterinary Nurse Assistant
Bryanston Veterinary Hospital
02.2015 - 11.2018
Florida Certified Nursing Assistant -
Southern Technical Institute
Pilot Training -
U-Fly Academy
Natural Resources College
Aviation Management -
Purdue Global University
Commercial Pilot Training -
Blue Line Aviation