Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Hannah Harpster

Cockeysville,MD

Summary

Motivated individual with strong work ethic and working independently. Strong organizational and team collaboration skills with experience in improving processes. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

4
4
years of professional experience

Work History

Server, Hostess, Food Runner, To-go Specialist, QA

Chili's Restaurant
08.2023 - Current
  • Maintained a clean and organized dining area.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Internship Position

Trinity Life Church
02.2021 - Current
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Gained hands-on experience through various community events, increasing connections and expanding communication.

Dulaney High School Internship

Padonia International Elementary School
09.2023 - 05.2024
  • Encouraged students to think critically about artwork and discuss its meaning or purpose.
  • Conducted one-on-one tutorials with struggling students who required additional assistance.
  • Encouraged student creativity with motivation, positive feedback and constructive criticism.

Cashier/Front of House/Expo

Towson Hot Bagelry
05.2022 - 08.2023
  • Responsible for customer service, money management, organization and maintained a clean and sanitary workspace.
  • Worked a flexible schedule and extra shifts to meet business' needs.

Cashier/Smoothie Maker

Tropical Smoothie Cafe
06.2021 - 08.2021
  • Greeted customers and answered any questions they had about the store's products and services.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Education

High School -

Dulaney High School
Timonium, Maryland
05.2024

Art Education

University of Maryland, College Park
College Park, MD
05-2028

Skills

  • Professional Appearance
  • Cleanliness Maintenance
  • Performance Improvement
  • Exceptional communication
  • Guest Engagement
  • Multitasking proficiency

Accomplishments

  • National Honor Society member
  • National English Honor Society member
  • Varsity Softball player
  • Honor roll student
  • Allied Bocce/Allied Soccer

Languages

English: Fluent
Spanish: Intermediate
Greek: Beginner

Timeline

Dulaney High School Internship

Padonia International Elementary School
09.2023 - 05.2024

Server, Hostess, Food Runner, To-go Specialist, QA

Chili's Restaurant
08.2023 - Current

Cashier/Front of House/Expo

Towson Hot Bagelry
05.2022 - 08.2023

Cashier/Smoothie Maker

Tropical Smoothie Cafe
06.2021 - 08.2021

Internship Position

Trinity Life Church
02.2021 - Current

High School -

Dulaney High School

Art Education

University of Maryland, College Park

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