Hannah Hauge
Madison,WI
Work Preference
Summary
Dynamic customer service supervisor with a proven track record at Dicks Sporting Goods, enhancing team performance and customer satisfaction. Skilled in problem-solving and multitasking, I effectively resolved escalated issues and trained staff, fostering a collaborative environment that improved service quality and loyalty. Committed to excellence in customer care and team development.
Professional in healthcare field with strong patient care skills and commitment to achieving high standards. Adept at collaborating with teams to ensure optimal patient outcomes and adapt to changing needs. Possesses compassionate communication, effective time management, and keen attention to detail. Prepared to make significant impact in supporting patient care and operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Dicks Sporing Goods
10.2023 - Current
- Supervised customer service team, ensuring adherence to company policies and procedures.
- Trained new employees, enhancing product knowledge and service quality.
- Resolved escalated customer issues, improving satisfaction and loyalty.
- Monitored performance metrics, identifying areas for improvement within the team.
- Coordinated inventory management practices, ensuring optimal stock levels for customer needs.
- Evaluated staff performance through feedback and assessments, supporting professional development initiatives.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
After-School Program Leader
MSCR
05.2022 - 08.2022
- Led after-school activities, fostering student engagement and promoting teamwork.
- Developed lesson plans that aligned with educational standards and student interests.
- Coordinated logistics for daily programming, ensuring smooth transitions between activities.
- Assisted in managing classroom behavior, creating a positive and supportive environment.
- Created fun, age-appropriate activities for school-age children.
- Monitored student safety while conducting indoor or outdoor activities.
Team Member
Culver's Restaurant
08.2021 - 01.2022
- Assisted team in maintaining cleanliness and organization of workspace
- Learned safety protocols and proper usage of tools and equipment
- Supported inventory management through accurate stock counting
- Collaborated with team members to improve workflow efficiency
- Assisted in preparing food items according to safety and quality standards.
- Operated custard machines to ensure consistent product quality.
Education
High School Diploma -
Madison East High School
Madison, WI06-2025
A Less Than One Year Technical Diploma - Certified Nursing Assistant
Madison Area Technical College
Madison, WI06-2025
No Degree - University Transfer -Science, Math, And Technology
Madison Area Technical College
Madison, WI06-2025
No Degree - Nursing
Carroll University
Waukesha, WI05-2029
Skills
- Vital signs monitoring
- Vital signs monitoring
- Vital signs monitoring
- Vital signs monitoring
- Vital signs monitoring
- Vital signs monitoring
- Vital signs monitoring
- Vital signs monitoring
- Vital signs monitoring
- Vital signs monitoring
Accomplishments
- Supervised team of 30 cashiers.
- Achieved Academic Honors during CNA program.
Affiliations
Alpha Gamma Delta International Sorority
Certification
- CNA - Certified Nurse Assistant
Languages
Spanish
Elementary
German
Limited Working
Timeline
Customer Service Supervisor
Dicks Sporing Goods
10.2023 - Current
After-School Program Leader
MSCR
05.2022 - 08.2022
Team Member
Culver's Restaurant
08.2021 - 01.2022
High School Diploma -
Madison East High School
A Less Than One Year Technical Diploma - Certified Nursing Assistant
Madison Area Technical College
No Degree - University Transfer -Science, Math, And Technology
Madison Area Technical College
No Degree - Nursing
Carroll University