Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Betty Petit

Lawrenceville,GA

Summary

Energetic Nurse Aide eager to secure a position in a medical setting, where I will be providing comprehensive support and care to patients. Committed to increasing knowledge through hands-on learning for professional development. Skilled in taking vital signs and assisting with daily living activities. Organized and dependable at managing multiple priorities with a positive attitude.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Supervisor

Publix
04.2021 - 02.2024
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.

Customer Care Representative

TRUIST
02.2019 - 03.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.

Education

Certification - CNA

Hillendell Medical Training
Lawrenceville, GA
08.2024

Bachelor of Science - Business Administration

Florida International University
Florida
05.2006

Skills

  • Customer Relations
  • Patient Care
  • Vital signs recording & monitoring
  • Bathing Assistance
  • Ambulation Assistance
  • Compassion and Empathy
  • Maintaining confidentiality
  • Feeding Assistance
  • Workflow Coordination
  • Safety Precautions
  • HIPAA Compliance
  • MS Office

Certification

  • CNA - Certified Nurse Assistant
  • BLS

Languages

Spanish
Limited Working

Timeline

Customer Service Supervisor

Publix
04.2021 - 02.2024

Customer Care Representative

TRUIST
02.2019 - 03.2021

Certification - CNA

Hillendell Medical Training

Bachelor of Science - Business Administration

Florida International University

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Betty Petit