Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Heard

Tunnel Hill,GA

Summary

Customer-oriented General Manager with 10 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.

Overview

6
6
years of professional experience

Work History

General Manager

Del Taco
Fort Oglethorpe, GA
10.2018 - 04.2024
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.

Welder

Hon
Cedartown, GA
  • Monitored the fitting, burning, and welding processes to avoid overheating of parts or warping, shrinking, distortion, or expansion of material.
  • Inspected completed work for conformance to specifications using various instruments.
  • Repaired broken or cracked parts using cutting torches and welding equipment.
  • Maintained a clean working environment by removing scrap metal from work areas.

Cashier

Koger
Cedartown, GA
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.

Education

High School Diploma -

Handley High School
Roanoke, AL
05-2013

Skills

  • Process Automation
  • Expense Control
  • Business Administration
  • Loss Prevention
  • Sales
  • Workflow Planning
  • Schedule Management
  • P&L Management
  • Staff Supervision
  • Safety protocol

Timeline

General Manager

Del Taco
10.2018 - 04.2024

Welder

Hon

Cashier

Koger

High School Diploma -

Handley High School

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Hannah Heard