Hannah Hilko

Innovative, determined healthcare administration major with a minor in business with four years of experience seeking to advance my education and knowledge. Experienced industry professional with personal insight into the impact of marketing/sales looking to expand my background and strengthen marketing foundations to contribute to cutting- edge projects. Perceptive and hospitable food and beverage manager with several years of experience creating profitable and inviting dining experiences for valued guests. Business-oriented fine-dining expert with constant focus on emerging trends and customer preferences. Committed to inspired leadership of service-oriented teams that cultivate loyal diners.

• ServSafe Food Handler
• ServSafe Alcohol
• CPR

References available upon request.

• The Heights Restaurant@ The Renaissance Hotel, Toledo, OH, Food and beverage manager, 08/2023, Current, Oversee the day-to-day operations of the Restaurant, Ensure all staff has arrived and is in proper uniform., Ensure staff receive proper training on quality, service and operational standards and have the tools & equipment to effectively carry out their job functions, Follow up on staff training to ensure levels of service are maintained, Establish and achieve quality and guest satisfaction goals, Maintain a floor presence during needed meal periods to ensure optimal guest service and assist associates, Ensure restaurant is set and looking to specifications before start of shift., Learn the job responsibilities of opening and closing for the supervisor position, server position, bartender position and host position so you can ensure the proper process is being followed and you can hold the team accountable to those responsibilities., Follow all cash, voids, comp and close out procedures and hold the team accountable to those procedures., Work in conjunction with all other departments always ensuring a good line of communication with the front desk., Ensure hotel guests or The Keep patrons are satisfied, and problems are resolved at the time they are is presented., Communicate via shift logs, e-mails, notes of the shift, any associate issues, payroll issues, to management including members of the executive team.
• The Heights Restaurant @ The Renaissance Hotel, Toledo, OH, Hostess/Barback/server/Food Runner, 09/2022, 08/2023, Assist all servers, bartenders, and managers with carrying of plates., Obtain and maintain a working knowledge of all food menus including carryout., Communicate food orders to chefs, paying attention to priorities and special requests (e.g., food allergies), Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name., Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate., Answer the telephone answering any question the patron may have as well as taking to go and room service orders., Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff., Restocking liquor bottles and changing kegs, Stocking Bar items such as glassware, straws, toothpicks, napkins, garnishes, ice, towels, and cleaning supplies, Ensuring that taps, coolers, and other appliances are working properly., Removing used glassware and other utensils from customers' table during their stay, Clearing and wiping down bar top to ensure space is clear and cleaned for next guest.
• Erie Steak & Seafood, Lorain, OH, Hostess/Server, 06/2022, 08/2022, Take food and drink orders from customers accurately and with a positive attitude while being able to answer questions about the menu, Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff., Prepare checks that itemize and total meal costs and sales taxes while being able to collect checks from the table and running credit cards, Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name, Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate
• Condado Tacos, Toledo, OH, Server/Bartender, 02/2022, 05/2022, Fluency in all food and beverage menus with knowledge of allergies and aversions, Maintain guest interaction with pre-bussing and filling of beverage, water, and chips, Taking customers' food & drink orders and collaborating with kitchen and bar staff for prompt and correct delivering of food and drink, Welcoming and sitting diners comfortably in the dining section, Mixing, garnishing, and serving alcoholic and non-alcoholic drinks
• Boriken Juke Joint, Lorain, OH, Server/Bartender, 05/2021, 06/2022, Take food and drink orders from customers accurately and with a positive attitude while being able to answer questions about the menu, Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff., Prepare checks that itemize and total meal costs and sales taxes while being able to collect checks from the table and running credit cards, Mixing, garnishing, and serving alcoholic and non-alcoholic craft drinks.

• The Brim house, Toledo, OH, Food and Beverage Manager, 11/2023, Current, Evaluated customer feedback surveys in order to identify areas of improvement within the dining experience., Resolved conflicts between staff members in a timely manner while maintaining professionalism., Ordered supplies for staff in order to maintain adequate levels of inventory for daily operations., Maintained accurate records of daily transactions using point-of-sale systems., Managed payroll records for employees working within the food and beverage department., Developed and implemented standard operating procedures for all restaurant operations to ensure compliance with health regulations and quality standards., Monitored employee performance by providing constructive feedback as needed during shift changes or at end of shift reviews., Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
• The Heights Restaurant and Bar, Toledo, OH, Food and Beverage Supervisor, 07/2023, 11/2023, Investigated customer complaints promptly and took corrective action as needed., Trained new hires in proper food handling techniques and safety regulations., Resolved customer complaints promptly in a professional manner., Audited cash drawers at the end of each shift to verify accuracy of transactions., Promoted a harmonious work environment by skillfully resolving conflicts and encouraging team members to cultivate strong relationships., Monitored dining room activity to ensure promptness of service, cleanliness of tables and overall guest satisfaction levels.
• The Heights Restaurant and Bar, Toledo, OH, Host, Server, Barback, Bartender, Food Runner, 10/2022, 11/2023, Assisted servers in seating guests by escorting them to their tables., Inspected dining areas for any damages or defects., Provided excellent customer service by anticipating customer needs., Managed incoming calls during busy shifts., Answered customer inquiries regarding the menu, restaurant services, and special promotions., Greeted guests upon arrival and provided them with menus., Processed payments from customers using a POS system., Provided customers with accurate wait times and monitored waiting list., Contributed to team efforts by accomplishing related tasks as needed., Performed light administrative duties such as filing documents and taking messages., Assisted other departments when needed such as bussing tables or delivering food orders.
• Erie Steak & Seafood, Lorain, OH, Server, 06/2022, 08/2022, Handled money transactions accurately while following company procedures for handling cash payments., Stayed informed about daily specials, new menu items, promotions., Ensured that each guest was served courteously, quickly, and efficiently., Checked food before serving it to customers., Took orders from customers accurately and in a timely manner., Provided excellent customer service to ensure satisfaction., Communicated effectively with kitchen staff regarding customer allergies or special requests.
• Condado, Toledo, OH, Server, 02/2021, 05/2022, Ensured that each guest was served courteously, quickly, and efficiently., Took orders from customers accurately and in a timely manner., Performed opening and closing duties such as setting up the dining area, restocking supplies., Accurately recorded orders on cash register and point-of-sale system., Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment., Checked with customers to determine satisfaction with meals, promptly taking action to correct problems., Greeted customers, answered questions and recommended specials to increase profits.

Available Upon Request