Evaluate employee performance and convey constructive feedback to improve skills.
Improve customer satisfaction by addressing and resolving complaints promptly.
Develop strong working relationships with staff, fostering a positive work environment.
Perform regular maintenance tasks on theater equipment, prolonging their lifespan and functionality.
Manage multiple tasks simultaneously and complete all assigned duties each shift.
Maintain up-to-date knowledge of current films being shown at the theater as well as those coming soon in order to respond effectively to guest inquiries.
Secure theater after each shift to prevent theft of theater items.
Concession Worker
Mann Cinema 8
07.2021 - Current
Assist in maintaining a clean and safe theater environment, promoting positive guest interactions.
Handle cash register transactions accurately while providing friendly service at the concession stand or box office.
Contribute to increased concession sales by offering personalized recommendations based on customer preferences.
Train new employees on company policies and procedures, fostering a productive work environment.
Provide assistance to guests with special needs and helped with seat accommodations.
Stock and organize concession supplies to provide customers with food and beverage options.
Education
Bachelor of Applied Science - Psychology
University of Minnesota - Duluth
Duluth, MN
12.2025
Associate of Arts -
Minnesota North College
Hibbing, MN
05.2023
Skills
Customer service
Teamwork
Public speaking
Leadership
Communication
Decision-Making
Staff Development
Achievements and Awards
State Speech competitor- 04/2021, 04/2022, and 04/2023
One Act Team Captain - 11/2022 - 01/2023
Speech Team Captain - 01/2023 - 05/2023
Volunteer Community Service
Chisholm Baptist Church
Help in the Vacation Bible School summer program
Take care of kids in the nursery on Sunday mornings and Wednesday nights
Participate in Operation Christmas Child, which includes packing and wrapping shoe boxes with toys, hygiene products, and other gifts for children in third world countries.
References
Stacey Rotness, Current employer, (218) 969-0279
Mable Arola, Former piano teacher, (218) 780-7378
Kristen Cooper, Former speech/one act coach and teacher, (218) 929-0730