Hannah Houde
Lake Elmo,MN
Summary
Dynamic server skilled in cultivating relationships and delivering outstanding customer experiences. Known for strong multitasking abilities and maintaining a welcoming atmosphere, ready to leverage expertise to enhance guest satisfaction and drive sales growth.
Overview
4
4
years of professional experience
Work History
Server
ParT Barn
Lake Elmo, MN
10.2025 - Current
- Delivered exceptional customer service in fast-paced dining environment
- Assisted with menu explanations and food recommendations to enhance guest experience
- Maintained cleanliness and organization of dining area and tables
- Processed orders accurately using point-of-sale system
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server
Milwaukee Burger
Hudson, WI
06.2024 - 11.2025
- Collaborated with kitchen staff to ensure timely food preparation and delivery
- Managed cash handling procedures during transactions
- Adapted to diverse customer needs for improved satisfaction
- Supported team members during peak hours to maintain efficient service
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Increased sales significantly by upselling higher-end products to customers.
- Checked guests' identification before serving alcoholic beverages.
- Delivered exceptional customer service in fast-paced dining environment
5S Manager
Discount Tire
Stillwater, MN
07.2022 - 01.2024
- Oversaw daily operations, ensuring efficient service delivery and customer satisfaction.
- Trained and mentored team members on operational best practices and safety protocols.
- Implemented process improvements to enhance workflow efficiency and reduce turnaround time.
- Managed inventory control, optimizing stock levels to meet customer demand effectively.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
Education
Tartan Highschool
Oakdale, MN06.2020
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Service prioritization
- Sales expertise
- Suggestive selling
- Point of sale operation
- Beverage preparation
- Tableside etiquette
- Food sales and promotion
- Food and beverage pairings
- Liquor, wine, and food service
Timeline
Server
ParT Barn
10.2025 - Current
Server
Milwaukee Burger
06.2024 - 11.2025
5S Manager
Discount Tire
07.2022 - 01.2024
Tartan Highschool