Hannah Hubbard
August Avenues Digital Marketing
Prattville
5
years of professional experience
Results-oriented professional with a strong background in customer relations and team management. Known for developing training programs that elevate team skills and deploying feedback systems that drive service improvement and customer loyalty.
Work History
Customer Care Manager
2 Years- Resolved customer inquiries and concerns, ensuring satisfaction and loyalty.
- Managed customer service team schedules to optimize coverage and response times.
- Developed training materials for new hires, enhancing onboarding processes.
- Implemented feedback systems to gather insights for service improvement initiatives.
- Collaborated with sales teams to address customer needs and improve satisfaction scores.
- Resolved customer inquiries efficiently using CRM software, streamlining communication processes.
- Assisted customers in product selection and order placement, enhancing overall satisfaction.
- Analyzed service metrics to identify trends and enhance operational efficiency.
- Established best practices for handling escalated issues, reducing resolution time.
Digital Marketing Director
2 Years 3 Months- Developed and implemented digital marketing strategies to enhance brand visibility and engagement.
- Led cross-functional teams to execute integrated marketing campaigns across multiple channels.
- Analyzed market trends and consumer data to inform strategic decision-making and optimize campaigns.
- Managed budget allocations for various digital initiatives, ensuring cost-effective resource utilization.
- Oversaw content creation and distribution, aligning messaging with brand objectives and target audiences.
- Evaluated performance metrics to assess campaign effectiveness and drive continuous improvements.
- Fostered relationships with external partners and stakeholders to expand marketing reach and collaboration opportunities.
- Mentored junior team members, providing guidance on best practices in digital marketing techniques and tools.
Shift Leader
4 Years 5 Months- Coordinated shift schedules to meet staffing needs and enhance team performance.
- Supervised daily operations to ensure efficient workflow and high-quality service delivery.
- Trained and mentored new team members on company standards and procedural compliance.
- Implemented inventory management practices to optimize stock levels and minimize waste.
- Developed promotional strategies that increased customer engagement and repeat visits.
- Trained new employees and delegated daily tasks and responsibilities.
Life Guard Manager
3 Years 6 Months- Trained and mentored lifeguard staff, enhancing team performance and service delivery.
- Developed and implemented emergency response protocols, improving incident management efficiency.
- Coordinated scheduling for lifeguards, optimizing coverage during peak hours to enhance guest experience.
- Supervised daily operations of aquatic facilities, ensuring safety and compliance with regulations.
- Conducted regular safety audits and inspections, identifying hazards to maintain a secure environment.
- Enhanced swimmer safety by implementing comprehensive training programs for lifeguards.
Education
High School Diploma
Skills
CRM management
Customer relations
Customer engagement strategies
Customer acquisition tactics
Crisis management
Quality assurance processes
Team management
Team leadership
Training and mentoring
Delegation and supervision
Scheduling coordination
Problem-solving
Multilingual communication
Positive mindset
Timeline
Customer Care Manager
Long Lewis Ford
08.2024 - CurrentRead More
Digital Marketing Director
August Avenues Digital Marketing
05.2024 - CurrentRead More
Shift Leader
Cracker Barrell
03.2021 - 08.2025Read More
Life Guard Manager
The City of Prattville
03.2021 - 09.2024Read More
Prattville High School
High School Diploma
Read More