Helper
Hannah Hunter
M&S Appliances
Clive,IA
2027
years of professional experience
Hello my name is hannah I have experience in office work and fast pace environments. I am willing to learn new things and is very hands on. I have done data entry work before in the past as well handyman work too. I love learning new things and a very fast learner. I do ask a lot of question
Work History
Host
5 Months- Greeted guests promptly and managed waitlists to maintain smooth front-of-house flow.
- Directed seating assignments based on table availability and party size.
- Answered reservation and dining questions while providing accurate menu information.
- Communicated with servers and kitchen staff to coordinate guest seating and service timing.
- Monitored entrance area for cleanliness, organization, and welcoming presentation.
- Resolved guest concerns professionally to support positive dining experiences.
- Maintained accurate guest quotes and updated wait times throughout service.
- Supported opening and closing duties for host stand and dining room readiness.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
Barista/Cashier
2 Years 5 Months- Prepared espresso drinks, drip coffee, and specialty beverages following café recipes
- Operated point-of-sale system to process orders, payments, and refunds accurately
- Greeted customers promptly and provided friendly service during high-volume periods
- Maintained clean service areas, sanitized equipment, and restocked counter supplies
- Handled cash drawer transactions and balanced register at shift close
- Communicated order details clearly with team members to support efficient workflow
- Assisted with food preparation, packaging, and display case organization
- Followed opening and closing procedures to keep café ready for daily service
- Followed opening and closing procedures to keep café ready for daily service
- Used POS system to accurately enter orders and process payments.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Followed exact recipes for mixing and preparing beverage and food items.
- Followed exact recipes for mixing and preparing beverage and food items.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Helped management keep adequate supply on hand by notifying of shortages.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Packaged bagels, muffins and other food items for customer purchase.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Helper
- This is my parent's business. I help out whenever they need it like remodels, tiling, lvp installations as well as plumbing.
- Loaded and unloaded appliances using dollies, straps, and hand trucks.
- Assisted delivery crews with safe appliance transport and in-home placement.
- Inspected incoming units for damage, missing parts, and packaging issues.
- Organized warehouse inventory to support accurate order fulfillment and retrieval.
- Kept work areas clean, clear, and compliant with safety procedures.
- Performed manual labor and random jobs to help teams accomplish goals.
- Followed supervisor instructions to complete tasks on time.
- Cleaned and straightened work areas to maximize productivity and safety.
- Maintained a clean and organized workspace, reducing accidents and increasing overall productivity.
- Contributed to a safe work environment by maintaining cleanliness and order in the workspace.
- Enhanced dining experience with prompt table service and attention to customer needs, leading to repeat business.
Back Office Worker
9 Months- Managed incoming calls, directing customers to appropriate repair support and service updates.
- Processed invoices, purchase orders, and payment records with strong attention to detail.
- Maintained organized filing systems for repair documents, customer accounts, and office records.
- Entered service data accurately into internal systems, supporting timely job tracking.
- Resolved routine customer inquiries, providing clear communication on service status and next steps.
- Supported inventory tracking by updating supplies, parts records, and office materials.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Increased office efficiency by organizing and maintaining a well-structured filing system.
- Maintained digital and physical files for projects, business records and customer accounts.
- Ordered and restocked office supplies to keep staff efficient and on-task.
- Developed spreadsheets for tracking important metrics, enabling accurate reporting and data analysis.
- Ensured confidentiality of sensitive information by adhering to strict document management protocols.
- Kept office equipment in good working order with routine maintenance like changing out cartridges and adding paper.
- Demonstrated proficiency in using Microsoft Office Suite applications to create documents, spreadsheets, presentations – ultimately enhancing the quality of work output.
- Received, sorted and distributed incoming mail to staff members and coordinated outgoing parcels.
- Maintained inventory levels for office supplies, reducing downtime due to shortages or delays in ordering materials.
- Acted as a liaison between different departments within the organization – streamlining communication lines for enhanced productivity.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Purchased and maintained office supplies.
Education
High School Diploma
Skills
Customer service
Team collaboration
Multitasking proficiency
Effective time management
Team player mentality
Adaptable to change
Exceptional communication
Server support
POS software
Professional appearance
Guest relations
Impression management
Verbal and written communication
Customer engagement
Task prioritization
Order accuracy
Workflow optimization
Menu rotation
Front of house organization
Hospitality and accommodation
Effective multitasking
Greeting guests
Cleaning and sanitation
Phone etiquette
Interactive communication skills
Restroom servicing
Positive and professional
Calm demeanor
Dining crew workflow optimization
Check payment processing
Fast Learner
Flexible and adaptable
Good with hands on projects
Price memorization
Timeline
Host
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Barista/Cashier
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Back Office Worker
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Helper
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Urbandale Highschool
High School Diploma
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