Hannah Ivory
Gainesville,Florida
Summary
Healthcare administration professional with a bachelor’s degree in Health Services Management and experience across healthcare quality, insurance claims, and business operations. Skilled in analyzing information, improving processes, coordinating projects, and collaborating across teams. Detail-oriented and adaptable, with a focus on improving operational efficiency, quality, and outcomes.
Overview
11
11
years of professional experience
Work History
Claims Support Specialist
Safelite
01.2026 - Current
- Process high-volume insurance claims and documentation while maintaining accuracy across claims and scheduling systems.
- Coordinate with customers, insurance carriers, technicians, and internal teams to resolve issues and support efficient operations.
- Manage administrative workflows with a focus on accuracy, organization, and timely processing.
Business Office Assistant
Brazosport College
01.2023 - 01.2025
- Supported administrative operations by maintaining accurate, confidential records and documentation in accordance with institutional policies.
- Organized documentation and service requests to support accurate and efficient processing.
- Collaborated across departments to resolve inquiries and improve workflow coordination.
Healthcare Operations (Multiple Roles)
Teleperformance
01.2016 - 01.2019
- Conducted audits to ensure compliance with federal and organizational standards.
- Identified process gaps and supported corrective actions to improve quality and efficiency.
- Collaborated with training and operations teams to strengthen performance and policy adherence.
Education
MBA - Human Resource Management
Texas Woman's University
01-2027
Bachelor of Applied Science - Health Services Management
Brazosport College
01-2025
Skills
- Healthcare Operations & Administration
- Data Analysis & Reporting
- Process Improvement
- Project Coordination
- Quality Assurance & Compliance
- Financial & Business Office Operations
- Microsoft Excel, PowerPoint & Office Suite
Timeline
Claims Support Specialist
Safelite
01.2026 - Current
Business Office Assistant
Brazosport College
01.2023 - 01.2025
Healthcare Operations (Multiple Roles)
Teleperformance
01.2016 - 01.2019
MBA - Human Resource Management
Texas Woman's University
Bachelor of Applied Science - Health Services Management
Brazosport College