Hannah Jacobsen
Heber City
Summary
With proven expertise in cash handling and conflict resolution, I excelled at Lees Marketplace by enhancing customer satisfaction and streamlining payment processes. My adeptness in team collaboration and inventory management, coupled with a knack for boosting sales through exceptional service, underscores my ability to thrive in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier
Lees Marketplace
Heber City
12.2022 - Current
- Accepted cash and credit card payments, issued receipts and provided change.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Answered customers' questions and provided information on store procedures or policies.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Welcomed customers, offering assistance to help find store items.
- Collected payments and provided accurate change.
- Answered customer questions and provided store information.
- Processed sales transactions to prevent long customer wait times.
- Greeted customers promptly and responded to questions.
- Ensured compliance with all safety regulations within the store environment.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Worked closely with front-end staff to assist customers.
- Answered customer inquiries regarding store policies and procedures.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Helped with purchases and signed customers up for rewards program.
- Conducted price checks for special orders or discounts as requested by customers.
- Helped customers find specific products, answered questions, and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Followed company security procedures for handling large sums of money.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Scanned items and checked pricing on cash register for accuracy.
- Resolved customer complaints professionally in accordance with company policy.
- Maintained work area and kept cash drawer organized.
- Built and maintained productive relationships with employees.
- Performed other duties as assigned by management.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Drink Maker
Quench It
Heber City
06.2022 - 09.2025
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Followed proper food handling procedures while mixing drinks.
- Followed drink recipes to make beverages by hand, with stick blenders and using machinery.
- Performed opening, closing duties including sanitation tasks before, after shift.
- Prepared new garnishes, juices and other perishables daily.
- Resolved customer complaints in a professional manner.
- Handled cash transactions accurately while following company policies.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Kept supplies stored in proper locations according to health code standards.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Responded to customer inquiries about drinks menu options.
- Learned new formulas and menus to best serve customers with tasty drinks and current advice on selections.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
Education
High School Diploma -
Wasatch High School
Heber, UT05-2025
Skills
- Product restocking
- Returns processing
- Drawer balancing
- Conflict resolution
- Complex Problem-solving
- Payment posting
- Issue resolution
- Cash handling expertise
- Inventory restocking
- Team collaboration
- Product knowledge
- Cleaning and sanitizing
Affiliations
- I have been in all of the band programs at Wasatch High School and have been in leadership my senior year
- I have been in Educators Rising for 3 years and currently the superintendent of social media
Accomplishments
- I won marching band state my senior year
- I went to solo and ensemble state my sophmore year
- I won state in my competition at Educators Rising my Junior Year
- I competed at nationals for Educators Rising my Junior Year
Certification
- I am certified to sell alcohol
Languages
ASL
Limited
Timeline
Cashier
Lees Marketplace
12.2022 - Current
Drink Maker
Quench It
06.2022 - 09.2025
High School Diploma -
Wasatch High School
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