Hannah Jones
Port Orange,FL
Summary
To obtain a challenging position as an employee, have integrity, and treat customers with respect. Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Overview
3
3
years of professional experience
Work History
Server
Froggers Grill & Bar
Altamonte Springs, FL
08.2024 - Current
- Provided exceptional customer service in a fast-paced restaurant environment.
- Maintained cleanliness and organization of dining and serving areas.
- Took and processed customer orders accurately and efficiently.
- Collaborated with kitchen staff to ensure timely food delivery.
- Handled cash transactions and operated the point-of-sale system effectively.
- Resolved customer complaints with professionalism and courtesy.
- Stocked supplies and ensured availability of necessary items during service hours.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Server
I Heart Mac And Cheese
Altamonte Springs, Florida
01.2024 - 07.2024
- Took and processed customer orders accurately and efficiently.
- Maintained cleanliness and organization of dining and serving areas.
- Handled cash transactions and operated the point-of-sale system effectively.
- Resolved customer complaints with professionalism and courtesy.
- Stocked supplies and ensured availability of necessary items during service hours.
- Provided excellent customer service to ensure satisfaction.
Party Host/ Front Desk Worker /Court Monitor
Urban Air
Altomonte Springs, FL
05.2023 - 10.2023
- I emphasized my ability to interact with customers in a friendly and helpful manner.
- I practiced demonstrating my ability to perform physically demanding tasks.
- Having lots of young kids around me helped my ability to adapt to changing circumstances.
- I'm able to handle multiple tasks efficiently and maintain a clean and organized work environment.
Server
Jeremiahs Ice
Longwood, FL
08.2022 - 05.2023
- Maintained knowledge of seasonal flavors and the duties to keep the place tidy and clean.
- Learned ways to intrigue the customers into purchasing ice cream and how to have the best customer service possible.
- “The customer is always right” was a saying I learned that has a deeper meaning once I understood it.
- I learned great communication skills and how to make sure the customer is satisfied.
Education
High School -
Lake Brantley High School
Altamonte Springs, FL05-2025
Skills
- Customer service
- Effective communication
- Time management
- Problem resolution
- Cash handling
- Team collaboration
- Table bussing
- Price memorization
- Daily specials memorization
- Effective customer upselling
Awards
Jeremiahs- Earned worker of the month 2 times and consistently received positive feedback from guests., Urban Air- Increased revenue for the facility by creating a good relationship with the customers and meeting their expectations. Helped sell many memberships as well.
Timeline
Server
Froggers Grill & Bar
08.2024 - Current
Server
I Heart Mac And Cheese
01.2024 - 07.2024
Party Host/ Front Desk Worker /Court Monitor
Urban Air
05.2023 - 10.2023
Server
Jeremiahs Ice
08.2022 - 05.2023
High School -
Lake Brantley High School
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