Hannah Josefson
Colfax,CA
Summary
Dynamic professional with extensive experience in customer service and office administration at Performance Marine. Recognized for exceptional problem-solving and strong multitasking abilities, consistently enhancing client satisfaction and fostering positive relationships. A dedicated team player, committed to maintaining high standards of organization and integrity in all tasks.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Secretary
Peformance Marine
Colfax, CA
03.2020 - Current
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Entered data into system and updated customer contacts with information to keep records current.
- Scheduled appointments and conducted follow-up calls to clients.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Completed point of sale opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
Elderly Caregiver
Self-employeed
Auburn, CA
10.2021 - 08.2024
- Offered companionship and kindness to elderly patient.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted client with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
- Assisted disabled client to support independence and well-being.
- Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
- Turned and positioned bedbound patient to prevent bedsores and maintain comfort levels.
- Improved mobility for elderly individual by assisting with exercises and physical therapy routines.
- Maintained detailed records of client progress, updating healthcare professionals on any changes or concerns regularly.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Prepared nutritious meals tailored to individual dietary requirements for elderly client while considering their preferences.
- Transported client to events and activities, medical appointments, and shopping trips.
- Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
Senior Caregiver
Pawnies Home Care
Auburn, CA
10.2021 - 03.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients and families during difficult times, offering a listening ear and empathetic conversation.
- Provided safe mobility support to help patients move around personal and public spaces.
- Developed strong rapport with patients and families, fostering trust and open communication.
- Collaborated with healthcare team members to provide comprehensive care plans for each patient.
- Utilized effective communication skills to address any concerns or questions from clients or their family members.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Completed regular check-ins and progress report for each client.
- Maintained entire family's schedule and organized events.
Head Bartender
The Red Frog
Colfax, CA
11.2017 - 03.2021
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Closed out cash register and prepared cashier report at close of business.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Networked within the local community to build relationships with other businesses and attract new clientele to the establishment.
- Conducted regular staff meetings to discuss performance goals, share feedback, and foster teamwork among employees.
- Promoted special events through social media platforms, generating buzz around themed nights or guest appearances.
- Assisted in event planning and execution, delivering memorable experiences for private parties and corporate functions.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
Senior Caregiver
Eskaton Village
Grass Valley, CA
08.2015 - 10.2017
- Assisted patients with daily living activities, ensuring their safety and wellbeing.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained accurate documentation of patient care activities for regulatory compliance purposes.
- Enhanced patient comfort by providing compassionate and attentive care.
- Managed multiple priorities simultaneously while remaining focused on delivering exceptional quality care.
- Assisted disabled clients to support independence and well-being.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Cashier
Ross Dress for Less
Auburn, CA
02.2015 - 05.2016
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
Clothing Buyer
Cucamonga Clothing Exchange
Auburn, CA
01.2014 - 08.2015
- Monitored stock levels closely, ensuring timely replenishment of best-selling items while minimizing excess inventory costs.
- Reviewed historical sales trends and performed market research to define future demand and align orders with forecast.
- Resolved any issues arising from customer complaints or supplier discrepancies in a timely manner, maintaining a reputation for excellent service.
- Continuously monitored industry news and market trends, adapting purchasing strategies as needed to maintain a competitive edge in the dynamic fashion retail landscape.
- Enhanced customer satisfaction by curating a diverse range of high-quality clothing options tailored to target demographics.
- Provided clerks with information to print on price tags such as price, mark-ups or mark-downs or style number.
Education
Diploma - Medical Coding
Martinsburg College
Martinsburg, WV04-2025
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Work ethic and integrity
- Patience and empathy
- Respectful and compassionate
- Time management
- Problem-solving
- Team player attitude
- Highly reliable
- Strong multitasking
Certification
- CPC-P - Certified Professional Coder-Payer
Timeline
Elderly Caregiver
Self-employeed
10.2021 - 08.2024
Senior Caregiver
Pawnies Home Care
10.2021 - 03.2022
Secretary
Peformance Marine
03.2020 - Current
Head Bartender
The Red Frog
11.2017 - 03.2021
Senior Caregiver
Eskaton Village
08.2015 - 10.2017
Cashier
Ross Dress for Less
02.2015 - 05.2016
Clothing Buyer
Cucamonga Clothing Exchange
01.2014 - 08.2015
Diploma - Medical Coding
Martinsburg College