Hannah-Kay Mullings
Upper Darby,Pa
Summary
A personable and analytic person that is keen to learn new skills. My ability to communicate well with others from a variety of backgrounds has helped me overcome obstacles and see success in the workplace. With substantial experience with technology in an educational and professional environment, I have been able to troubleshoot Windows Systems, mobile devices, and desktop hardware. Knowledgeable in Office 365, Microsoft Office, Excel, Outlook, Zoom, and Teams. Able to provide Tier 2 Support, using Active Directory, Mobile Asset, Microsoft Endpoint Configuration Manager, Remote Desktop, UMS etc., in person, virtually and looking to fill your available position.
Overview
4
4
years of professional experience
Work History
Mail Service Analyst
AmeriHealth Caritas
Newtown Square, PA
03.2025 - Current
- Facilitated daily mail collection to support office operations.
- Open, sort, and scan incoming mail
- Led the print, insertion and mailing of folders for the Ellis Location
- Organized and filed physical mail following established company protocols.
- Assist associates remotely and on location receiving and delivering their mail
Network Analyst
AmeriHealth Caritas
Philadelphia, PA
02.2023 - 10.2024
- Monitored network performance, identifying and resolving connectivity issues to ensure optimal user experience.
- Configured Cisco Meraki routers for remote employees to ensure secure connections.
- Coordinating with users on shipping/receiving and logistics (package and ship equipment/boxes, help users to log in without issues).
- Assisted users via phone with login and setup troubleshooting, ensuring prompt resolution of technical issues.
Technical Support Specialist
AmeriHealth Caritas
Newtown Square
08.2022 - 12.2022
- Imaging equipment using SCCM
- Laptop, thin client, mobile device, etc. support
- Resolving incidents and requests in person and through remote troubleshooting
- Assisting employees returning to office and on and off boarding (adding printers to computers, setting up dual monitors, help logging into their new accounts making sure the correct software, their VPN etc. is working/installed)
- Sorting, organizing equipment and cleanup.
Education
Associate of Arts - Computer Science
Delaware County Community College
Media, PA08-2026
High School Diploma -
Santa Fe High School
Alachua, FL06-2020
Skills
- Mail sorting
- Microsoft Exchange Management
- Office 365 proficiency
- Application support
- End User Troubleshooting
- Network troubleshooting
- Phone Support
- Adaptability in Technology
- Written communication
Timeline
Mail Service Analyst
AmeriHealth Caritas
03.2025 - Current
Network Analyst
AmeriHealth Caritas
02.2023 - 10.2024
Technical Support Specialist
AmeriHealth Caritas
08.2022 - 12.2022
Associate of Arts - Computer Science
Delaware County Community College
High School Diploma -
Santa Fe High School