Hannah Keeler
Lakewood,CO
Summary
Highly skilled in customer service with valuable experience as a server, hostess, and barista, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient section management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
5
5
years of professional experience
Work History
Server
Barking Mad Cafe
Gaithersburg, MD
05.2024 - 08.2024
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Hostess
Barking Mad Cafe
Gaithersburg, MD
05.2024 - 08.2024
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Coordinated dining room staff workflow to foster prompt and courteous service.
- Spoke with patrons to drive satisfaction with food and service.
- Demonstrated strong interpersonal skills when interacting with customers.
Barista
Barking Mad Cafe
Gaithersburg, MD
05.2023 - 08.2024
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, Americanos, and both house and seasonal specials.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Server
The Hornets Nest Grille
Gaithersburg, MD
07.2022 - 08.2023
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Monitored dining room for cleanliness and proper set-up at all times.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Provided exceptional service to high volume of daily customers.
Market Employee
Butler’s Orchard
Germantown, MD
09.2019 - 12.2021
- Computed purchases and received and processed cash or credit payment.
- Displayed merchandise in attractive arrangements according to company guidelines.
- Received and unloaded new products upon delivery, checking for damage and order accuracy.
- Maintained knowledge of sales and promotions, return policies and security practices.
Education
Junior - English
Colorado Christian University
Denver, CO05.2026
Freshman - General Studies of Humanities
Montgomery College
Germantown, MD05.2023
High School Diploma -
Covenant Life School
Gaithersburg, MD05.2022
Skills
- Point-of-sale system
- Responsible beverage service
- Foodservice training
- Effective customer upselling
- Latte art
- Coffee expertise
- Espresso machine operation
- Hospitality and accommodation
Awards
- Honor Roll Cum Laude (2 Quarters)
- Honor Roll Magna Cum Laude (3 Quarters)
- Outstanding Service in Music
Affiliations
- Augustine Honors student
- Article writer for high school newspaper
- Excelled in Honors English classes
- Excelled in Honors History classes
References
References available upon request.
Timeline
Server
Barking Mad Cafe
05.2024 - 08.2024
Hostess
Barking Mad Cafe
05.2024 - 08.2024
Barista
Barking Mad Cafe
05.2023 - 08.2024
Server
The Hornets Nest Grille
07.2022 - 08.2023
Market Employee
Butler’s Orchard
09.2019 - 12.2021
Junior - English
Colorado Christian University
Freshman - General Studies of Humanities
Montgomery College
High School Diploma -
Covenant Life School
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