Hannah Keeton

I was the secretary for an independent tax firm for a little more than two years. I was in charge of the front office and made sure everything went smoothly throughout the firm. I would do data entry, answer the phone, make phone calls, schedule appointments, make sure those appointments went as planned, and help clients in anyway that I could. My position required me to make payroll deliveries as well as ordering supplies for the office and making sure my coworkers had everything they needed in order to do their jobs.

• Managed scheduling and appointment coordination for multiple executives.
• Maintained organized filing systems, ensuring easy access to financial documents.
• Coordinated office supplies procurement, optimizing inventory levels and reducing costs.
• Answered multi-line phone system and enthusiastically greeted callers.
• Scheduled appointments and conducted follow-up calls to clients.
• Entered data into system and updated customer contacts with information to keep records current.
• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.

I was a PBA, a Prestige Beauty Advisor, at Ulta Beauty. I wasn't hired in as a PBA, I was hired as a seasonal employee but I was able to work my way up to a PBA through knowledge of the products and my ability to communicate and help the customers efficiently and professionally. I would greet customers, work the floor, shade match, occasionally work the cash registers, and help the customers in any other way that I could.

• Enhanced customer experience through personalized product recommendations and expert consultations.
• Managed inventory levels to ensure product availability and accuracy on sales floor.
• Collaborated with team to execute promotional events and maintain visual merchandising standards.
• Fostered positive relationships with customers, resulting in increased loyalty and repeat business.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.