Hannah Kelsch
Center Conway,NH
Summary
Dedicated sales associate with proven success in enhancing customer engagement and satisfaction. Skilled in cash handling accuracy and conflict resolution, consistently delivering exceptional service and mentoring new team members.
Motivated professional with a strong background in retail and customer service. Known for effective teamwork, training new staff, and implementing inventory management techniques to optimize product availability. Committed to driving store performance and enhancing customer experiences.
Dependable individual with expertise in cash handling and customer service. Recognized for problem-solving abilities and collaboration, aiming to leverage skills to improve operational efficiency and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Barista
Boba Beach
North Conway, NH
06.2023 - 09.2025
- Prepared and served a variety of beverages, ensuring high quality and customer satisfaction.
- Trained new staff on beverage preparation techniques and equipment operation.
- Managed inventory levels, restocking supplies to maintain operational efficiency.
- Implemented best practices for cleanliness and organization in the workspace.
Sales Associate
Under Armour
North Conway, NH
09.2024 - 04.2025
- Enhanced customer engagement through personalized service and product recommendations.
- Trained and mentored new sales associates on best practices and product knowledge.
- Implemented inventory management techniques to ensure optimal stock levels and product availability.
- Collaborated with team members to achieve sales targets and improve overall store performance.
Cashier
Mckeallas Sweet Shop
North Conway, NH
06.2021 - 06.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in inventory management, ensuring stock levels met customer demands.
- Provided exceptional customer service to enhance shopping experiences and build loyalty.
- Handled cash and credit transactions accurately, maintaining financial integrity.
Snowboard Instructor
Cranmore Mountain Resort
North Conway, NH
11.2023 - 04.2024
- Facilitated instruction for diverse groups on snowboarding techniques and safety protocols.
- Developed tailored lesson plans to accommodate varying skill levels and learning styles.
- Demonstrated effective communication skills to enhance student engagement and understanding.
- Conducted equipment checks, ensuring proper maintenance and safety compliance for all gear used.
- Mentored junior instructors, providing feedback on teaching methods and student interaction strategies.
Education
Associate - Veterinary Technician
University of New Hampshire
NH05-2028
High School Diploma -
Kennett High School
North Conway, NH06-2025
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Problem-solving
- Reliable and punctual
- Cash handling
- Money handling
- Stocking and receiving
- Cash handling accuracy
- Client service
- Conflict resolution
- Store opening and closing
- Product sales
Languages
Spanish
Limited Working
Timeline
Sales Associate
Under Armour
09.2024 - 04.2025
Snowboard Instructor
Cranmore Mountain Resort
11.2023 - 04.2024
Barista
Boba Beach
06.2023 - 09.2025
Cashier
Mckeallas Sweet Shop
06.2021 - 06.2024
Associate - Veterinary Technician
University of New Hampshire
High School Diploma -
Kennett High School