Summary
Overview
Work History
Education
Skills
Younglife College Leader
Timeline
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Hannah Ketelsen

Winter Springs

Summary

Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical, and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.

Overview

2
2
years of professional experience

Work History

Office Coordinator

Prostetics And Orthotics Group
05.2024 - Current
  • Greeted visitors and directed them to the appropriate area or person.
  • Prepared invoices, reports, memos, letters, financial statements, and other documents.
  • Developed productive working relationships with customers through courteous service via phone or email correspondence.
  • Ensured compliance with company policies regarding health and safety regulations.
  • Provided administrative support for all departments in the organization as necessary.
  • Processed medical insurance claims to calculate copayments.

Receptionist and Medical Records Clerk

Mountain States Hand And Physical Therapy
10.2022 - 05.2024
  • Identified new methods to optimize medical records management
  • Handled payment processing and provided customers with receipts and proper bills and changes
  • Organized patient charts, gathering medical histories, lab results, and consents
  • Managed release of information requests and identified requestors as patients, relations, or providers
  • Uploaded physician progress notes, history, and physicals into electronic medical records
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers
  • Tracked and monitored requests for medical records release.

Education

Bachelor of Arts - Public Relations And Applied Communication

Florida International University
Miami, FL
05.2026

Skills

  • Schedule Coordination
  • Office Management
  • Customer Service
  • Mentorship
  • Team leadership
  • Adaptability
  • Time management
  • Proficient in all Microsoft skills
  • Verbal and Written Communication

Younglife College Leader

·  Created a fun and inviting environment for incoming new college students and members of the Young-life College community.

·   Instructed Leaders in Training for the 2023-2024 school year, preparing and informing people on what it is to be a Leader in young life and how to be a Young-life Leader.

·  Organized and implemented events every Wednesday.

·  Connected students with mentors, helping them navigate challenges as college students and young adults.

·  Foster a sense of community and faith for college students/ young adults.

·  Gave to deliver speeches about Young-Life College at fundraising banquets, and the Young-life College National Team.

Timeline

Office Coordinator

Prostetics And Orthotics Group
05.2024 - Current

Receptionist and Medical Records Clerk

Mountain States Hand And Physical Therapy
10.2022 - 05.2024

Bachelor of Arts - Public Relations And Applied Communication

Florida International University

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Hannah Ketelsen