Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Kline

Buffalo,NY

Summary

Dynamic and dedicated professional with a strong work ethic and exceptional guest engagement skills, honed at Park Country Club. Proven ability to enhance customer satisfaction through effective communication and prompt service. Experienced in inventory management and adept at fostering relationships, ensuring repeat business and loyalty.

Overview

4
4
years of professional experience

Work History

Pool Server Supervisor

Park Country Club
05.2025 - Current
  • Assisted in training new pool servers, sharing best practices for efficient service and guest relations.
  • Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in satisfied customers.
  • Facilitated effective communication between staff members and upper management to ensure smooth operations and address any concerns in a timely manner.
  • Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
  • Coordinated staff schedules to ensure adequate coverage during busy periods without sacrificing quality of service or employee satisfaction.
  • Developed strong relationships with regular customers, leading to increased loyalty and word-of-mouth referrals.
  • Handled high-pressure situations with grace and professionalism, ensuring guests'' needs were met efficiently while maintaining a calm demeanor.

Server Assistant

Giancarlo’s
11.2024 - 05.2025
  • Greeted customers warmly to provide exceptional customer service.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
  • Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
  • Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.

Pool Server

Oak Hill Country Club
04.2024 - 08.2024
  • Balanced multiple tasks simultaneously, ensuring seamless service during busy periods at the pool area.
  • Utilized strong interpersonal skills to create a welcoming atmosphere for all pool patrons, fostering lasting connections with guests.
  • Contributed to the development of seasonal cocktail menus by offering input on popular trends and local preferences.
  • Supported team members during peak hours by stepping in as needed, showcasing adaptability and excellent teamwork skills.
  • Handled guest complaints professionally, resolving issues promptly to maintain high customer satisfaction levels.
  • Enhanced customer satisfaction by providing prompt and attentive service to poolside guests.
  • Performed daily inventory checks to ensure adequate stock levels and minimal waste.

Retail Sales Associate

Tilly's
12.2021 - 08.2023
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Greeted customers and provided outstanding customer service.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.

Education

Architecture

SUNY At Buffalo
Buffalo, NY

Skills

  • Strong work ethic
  • Guest engagement
  • Inventory management
  • Decision-making
  • Freehand sketching
  • Adobe creative suite

Timeline

Pool Server Supervisor

Park Country Club
05.2025 - Current

Server Assistant

Giancarlo’s
11.2024 - 05.2025

Pool Server

Oak Hill Country Club
04.2024 - 08.2024

Retail Sales Associate

Tilly's
12.2021 - 08.2023

Architecture

SUNY At Buffalo

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Hannah Kline