Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hannah Knapp

Houston,TX

Summary

High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying expertise in dental implants to building robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.

Enthusiastic Teacher with 6 years of experience instructing students with wide range of learning abilities. Committed to creating motivational and collaborative learning environments that encourage social and emotional growth. Strategic in blending organizational skills through educational background. Team player and communicator with children, parents, colleagues and supervisors. Creates and presents professional developments on different instructional strategies to share with colleagues.

Overview

7
7
years of professional experience

Work History

Associate Sales Representative

Nobel Biocare
Houston, TX
01.2024 - Current
  • Developed relationships with new clients to generate sales leads.
  • Researched and identified potential customer needs and interests.
  • Utilized a CRM system to track customer interactions and sales activity.
  • Participated in trade shows and conventions to promote company services and products.
  • Attended regular training sessions to stay up-to-date on industry trends.

Senior Customer Service Representative

Stryker
Houston, TX
10.2023 - 12.2023
  • Educated customers about products, pricing and policies to address and resolve issues.
  • Met and exceeded performance goals to support long-term company growth and market dominance.
  • Managed processing, scheduling and execution of customer purchase orders.
  • Assisted customers by answering questions, addressing concerns and providing current account information.

Account Service Representative

Stryker
Houston, TX
06.2023 - 10.2023
  • Maintained positive account relationships through regular contact and knowledgeable service for every need.
  • Reviewed accounts regularly to assess adequacy of current coverage and identify sales opportunities.
  • Answered inbound customer calls and responded to inquiries.
  • Responded to customer questions about products and services.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.

Teacher

Cypress Fairbanks ISD
Houston, TX
08.2017 - 05.2023
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Prepared and presented lesson plans in academic subjects using traditional and modern teaching techniques.
  • Differentiated instruction according to student skill level.
  • Participated in workshops, trainings and conferences to improve educational skills.
  • Remained calm and patient in student interactions to support individual growth and development.
  • Conquered challenges of working with highly diverse student population to attain exceptional student achievement.

Education

Bachelor of Science - Mathematics

Grand Valley State University
Allendale, MI
04.2017

Bachelor of Science - Elementary Education

Grand Valley State University
Allendale, MI
04.2017

Skills

  • Customer Account Management
  • Upbeat and Positive Personality
  • Efficient and Detail-Oriented
  • Inter-Department Collaboration
  • Conflict Resolution
  • Schedule Management
  • Relationship Building
  • Public Speaking
  • Teamwork and Collaboration
  • Establishing and Maintaining Customer Relationships
  • Closing Techniques
  • Cold-Calling

Timeline

Associate Sales Representative

Nobel Biocare
01.2024 - Current

Senior Customer Service Representative

Stryker
10.2023 - 12.2023

Account Service Representative

Stryker
06.2023 - 10.2023

Teacher

Cypress Fairbanks ISD
08.2017 - 05.2023

Bachelor of Science - Mathematics

Grand Valley State University

Bachelor of Science - Elementary Education

Grand Valley State University
Hannah Knapp