Hannah Knipp
Little Elm
Summary
Dynamic customer service professional with a goal-oriented mindset, known for enhancing customer satisfaction at H-E-B. Proven ability in client relationship building and performance improvement, effectively resolving complaints and fostering positive interactions. Skilled in data entry and teamwork, consistently creating welcoming environments that drive repeat business.
Overview
2
2
years of professional experience
Work History
Cheese Shop Rep
H-E-B
10.2024 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
Server
Ernesto's Fine Mexican Food
05.2023 - 11.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
Barista
Annie's Sweets & Trreats
06.2024 - 08.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Education
No Degree -
University of North Texas
Denton, TXSkills
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
- Sales support
- Performance improvement
- Client relationship building
- Product promotions
- Teamwork and collaboration
Work Type
Full TimePart TimeInternshipWork Location
On-SiteTimeline
Cheese Shop Rep
H-E-B
10.2024 - Current
Barista
Annie's Sweets & Trreats
06.2024 - 08.2024
Server
Ernesto's Fine Mexican Food
05.2023 - 11.2024
No Degree -
University of North Texas
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