Hannah Kraemer
Waukesha,WI
Summary
Positive, upbeat customer service specialist brings more than 8 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Overview
6
6
years of professional experience
Work History
Purchasing Assistant
HM Product Solutions
Hartland, WI
03.2023 - Current
- Purchased quality merchandise at lowest price and correct amounts.
- Kept inventory within ideal minimum and maximum levels with skilled management.
- Obtained purchased items by forwarding orders to suppliers and monitored expedited orders.
Courier
FedEx
Waukesha, WI
07.2022 - 12.2022
- Coordinates parcel pick-up using strong time management skills.
- Inspects and monitors company vehicle and performs basic maintenance.
- Answers customer questions regarding products and resolved issues with order accuracy and quality.
- Collaborates with dispatch and team members to coordinate different routes and reallocate pickups and drop-offs.
- Loads vehicles, balances loads and secures items against loss or damage during transportation.
Shift Lead
Walgreens
Waukesha, WI
10.2021 - 04.2022
- Delegated tasks to employees and monitored activities and task completion.
- Resolved customer complaints and reported issues to senior management.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Assisted general manager with operations game plan and company initiatives implementation.
Customer Service Associate
Best Buy
Delafield, Wisconsin
07.2019 - 08.2020
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
- Operated multi-line phone system to communicate with customers.
Customer Service Associate
Meijer
Waukesha, WI
01.2019 - 06.2019
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Improved customer service wait times to mitigate complaints.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
Education
Some College (No Degree) - Web And Software Development
Waukesha County Technical College
Pewaukee, WISome College (No Degree) - Computer Science and Programming
Southern New Hampshire University
Hooksett, NHSkills
- Attention to Detail
- Verbal and Written Communication
- Great Work Ethic
- Computer Skills
- Multitasking and Prioritization
- Strong Analytical and Problem Solving Skills
Timeline
Purchasing Assistant
HM Product Solutions
03.2023 - Current
Courier
FedEx
07.2022 - 12.2022
Shift Lead
Walgreens
10.2021 - 04.2022
Customer Service Associate
Best Buy
07.2019 - 08.2020
Customer Service Associate
Meijer
01.2019 - 06.2019
Some College (No Degree) - Web And Software Development
Waukesha County Technical College
Some College (No Degree) - Computer Science and Programming
Southern New Hampshire University
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