Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Krieger

Houston

Summary

Dynamic Restaurant Manager with a proven track record at Ojos Locos Sports Cantina and Pappadeaux Seafood Kitchen excelling in team management and customer engagement. Skilled in complaint resolution and inventory control, I fostered a culture of customer satisfaction, leading to enhanced loyalty and operational efficiency. Passionate about delivering exceptional customer service and assistance.

Overview

6
6
years of professional experience

Work History

Restaurant Manager

Ojos Locos Sports Cantina
10.2021 - 12.2022
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.

Restaurant Manager

Pappadeaux Seafood Kitchen
02.2017 - 09.2021

Assisted in maintaining a dynamic and organized environment for high-volume dining services.

Developed well-rounded expertise by working in multiple areas including service and kitchen.

Addressed guest complaints, managed refunds, and coordinated effective resolutions among different roles.

Efficiently oversaw the restaurant across multiple roles.

Expert in accurate data entry and transaction management.

Education

HS Diploma -

Jersey Village High School
Houston, TX
05.2017

Skills

  • Team management
  • Inventory control and record keeping
  • Customer engagement
  • Staff management
  • Point of sale (POS) system operation
  • Passion for customer satisfaction
  • Customer-oriented
  • Organization and prioritization
  • Complaint resolution
  • Customer loyalty
  • Adaptable
  • Conflict resolution techniques
  • Customer service best practices

Timeline

Restaurant Manager

Ojos Locos Sports Cantina
10.2021 - 12.2022

Restaurant Manager

Pappadeaux Seafood Kitchen
02.2017 - 09.2021

HS Diploma -

Jersey Village High School
Hannah Krieger