Hannah Kukic
CMA/Field Trainer/Preceptor/FOA
Monroeville,Pa.
Summary
Accomplished Center Manager and Medical Assistant with extensive experience at MedExpress Urgent Care, known for exceptional staff leadership and patient relationship management. Demonstrated expertise in maintaining 100% regulatory compliance while enhancing patient care standards, alongside proficiency in Athena software. Specializes in UDS/BAT training, reflecting a strong attention to detail and effective communication skills. Committed to advancing organizational goals through improved operational efficiency and patient satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Center Manager
MedExpress Urgent Care
Wilkins Township , PA
11.2024 - Current
- Reviewed customer surveys on a regular basis in order to identify areas where improvements could be made.
- Maintained accurate records of employee attendance, payroll information and other administrative tasks related to personnel management.
- Oversaw daily operations, ensuring smooth and efficient center functioning.
- Established customer service standards for the center and monitored performance of staff against those standards.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed and submitted accurate bi-weekly payroll to satisfy human resources obligations and maintain high employee satisfaction.
- Provided guidance to team members on how to handle difficult customer situations while maintaining excellent customer service levels.
- Evaluated job performances of team members regularly through feedback sessions.
- Monitored compliance with federal, state, and local regulations, maintaining operational standards.
- Developed and monitored key performance indicators to track center achievements and goals.
- Managed day-to-day operations of the center, including staffing, scheduling, budgeting, inventory control and customer service.
- Recruited new employees by conducting interviews and orientations for new hires.
- Managed center budget, including forecasting, expense tracking, and cost reduction strategies.
Medical Assistant
MedExpress Urgent Care
06.2019 - Current
- Conducted patient triage, including collecting vital signs and medical history.
- Recorded comprehensive medical data in EMR Athena system.
- Conducted preceptor training sessions for new employees.
- Diversified skillset through comprehensive FOA training.
- Led training, achieving role of Field Trainer for UDS/BAT.
- Conducted numerous blood draws within EHS framework.
- Handled general office duties to support administrative staff during peak hours.
- Executed pregnancy, urinalysis, rapid mononucleosis, streptococcus, and COVID testing.
- Maintained full-time work schedule, exceeding 36 hours weekly.
Medical Assistant/Clinical Coordinator
UPMC Gastroenterology Associates/DHEC
04.2008 - 06.2019
- Managed, supervised, and developed a team of clinical employees.
- Directed initiatives for enhancing patient care experience.
- Assisted team members whenever necessary.
- Mentored team to uphold quality care standards.
- Ensured efficient operations with scheduling, clinical tasks, and supply ordering.
- Exhibited skill in discerning patient needs.
- Ensured compliance with HIPAA, OSHA, and other regulatory standards.
- Maintained 100% regulatory conformity for both the office environment and employees.
- Contributed to different areas of the office during high-demand times.
- Worked a significant schedule exceeding 40 hours per week.
- Responded to patient callbacks and phone-in prescription refill requests.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Educated patients about medications, procedures and physician's instructions.
- Measured vital signs and took medical histories to prepare patients for examination.
Education
Associate of Science - Pre-Nursing
South College
Cranberry, PA05.2024
Associate of Science - Medical Assistant
Community College of Allegheny County
Monroeville, Pa.05.2006
Bachelor of Science - Nursing
South College
Knoxville, TNAssociate of Science - Healthcare Business Administration
South College
Knoxville, TNSkills
- Great communication skills
- Strong Detail Orientation
- Patient relationships
- Experience with clinical staff
- Proficient with Athena software
- Knowledge of Epic software
- UDS/BAT Training Specialist
- Preceptor with MedExpress
- Results-Focused
- Staff leadership
- Training coordination
- Staff hiring
- Staff development
Certification
Certified in CPR & First Aid/AED, 12/2023
Accomplishments
- Achieved two positions as a Field Trainer for UDS/BAT and Preceptor for mentoring new hires.
- Has received many recognitions from CM and have had exceptional reviews.
Timeline
Center Manager
MedExpress Urgent Care
11.2024 - Current
Medical Assistant
MedExpress Urgent Care
06.2019 - Current
Medical Assistant/Clinical Coordinator
UPMC Gastroenterology Associates/DHEC
04.2008 - 06.2019
Associate of Science - Pre-Nursing
South College
Associate of Science - Medical Assistant
Community College of Allegheny County
Bachelor of Science - Nursing
South College
Associate of Science - Healthcare Business Administration
South College
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