Hannah Love
Fayetteville,TN
Summary
Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.
Highly competent Receptionist with experience in managing front office operations, including handling multi-line phone systems and greeting visitors. Strengths lie in strong organizational skills, ability to multitask, and maintain a professional demeanor under pressure. Previous roles have had significant impact on improving efficiency of administrative processes and enhancing customer service experiences.
Overview
4
4
years of professional experience
Work History
Leader
Express Employment
Manchester , TN
02.2024 - Current
- Monitored workflow processes and identified areas of improvement.
- Established clear roles, responsibilities, expectations, timelines, and resources for team projects.
- Coached and mentored individuals on professional development goals.
Cashier
Five Below
Tullahoma, Tennessee
05.2023 - 12.2023
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Balanced daily transactions on a computerized point-of-sale system.
- Issued receipts, refunds, credits or change due to customers.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
Supervisor/Line Worker
Resource MFG
Manchester, TN
09.2021 - 02.2023
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Collaborated with other departments to coordinate workflow processes between teams.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Directed and supervised team of 15 employees in daily operations.
Receptionist
Georgia Career Institute
Murfreesboro, Tennessee
08.2020 - 08.2021
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Scheduled appointments for clients, customers, and other visitors.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Updated daily log book with information about visitors entering the premises.
Education
High School Diploma -
Tullahoma High School
Tullahoma, TN05-2020
Skills
- Expense Control
- Incidents management
- Continuous improvements
- Line Management
- Strategic Planning
- Staff Discipline
- Goal-Oriented
- Complex Problem-Solving
- Training and mentoring
- Scheduling
- Administrative Support
- Data Entry
- Project Coordination
- Multi-line telephone skills
- Professional Demeanor
- Organization skills
- Scheduling appointments
- Verbal and written communication
- Positive and professional
- Meticulous and organized
- Guest Engagement
- Customer Service
Timeline
Leader
Express Employment
02.2024 - Current
Cashier
Five Below
05.2023 - 12.2023
Supervisor/Line Worker
Resource MFG
09.2021 - 02.2023
Receptionist
Georgia Career Institute
08.2020 - 08.2021
High School Diploma -
Tullahoma High School